Medical Alert System for Seniors with Fall Detection -GPS 4G LTE Cellular SOS Alert System, 24/7 Emergency Monitoring - Call to Activate - Elderly Life Alert Necklace (A-101)

Followed instructions, read several reviews here (Thanks Lyle) and up and running within a few minutes. Readers- please remember that this is a very rudimentary system. I would not depend on this system for life or death. It's just another tool to keep you and your loved ones informed. The range of the systems remotes was within reason, I walked around the house (1,200 sq ft) and the remotes worked as intended. I don't have the base unit in the best location because of the limited RJ/11 Telco outlets in the house, but that's something I need to tweak. The two way function worked fine albeit you must be near the base station for best clarity, but I'm sure that it would (God Forbid) pick up a scream or distress sound. My humble opinion is you get what you pay for and for what this system cost it's well worth it's price, only if you realize the system has some weaknesses.

The set up and programming of this unit was very simple- BUT once set up in my Mother in Law's home we discovered a serious flaw. The device does not roll to the next emergency contact if there is no answer (there is a process you have to follow to deny the call). And if someone does answer, but hangs up without disconnecting the call correctly it leaves her phone busy so we couldn't call her back. Great idea but needs some fine tuning before it could be useful or safe. I have returned for a refund.

This item does what it advertises and I have no worries about whether it will work for my mom if she ever needs to use it. There are a couple of things lacking in the quality. One is the voice quality of the message and speakerphone. It's a bit garbled but still understandable. Communication may be difficult but I will be able to hear whether she is conscious or in distress.The other issue is the units failure to quickly disconnect the call. The unit is supposed to disconnect the call after the person receiving the call pushes the number 9. In our case once the number 9 is pushed the unit keeps the line open and plays a busy signal for several seconds before hanging up. In a worst case scenario I can see this possibly causing some confusion or delay. Especially if I get the SOS message and am not able to hear anything on the speakerphone. My first response will be to call back so the phone rings to see if mom answers, in case the button was pushed accidentally.The unit seems reliable and does work as advertised. I feel better knowing that mom has this in her house. I hope she never needs it but I'm comfortable that it will work if she does.

I have to return this item. It sounded so perfect for my elderly mother. No monthly fees and easy to use. Set up was easy - everything seemed to work just right. However, when my mother would press the help button, I would hear my cell phone ring, I would press 5 and nothing would happen. I could hear the help message from her, but pressing 5, either during the recording, or after the recording did nothing. We just got this yesterday. There is a phone number for customer service, but you receive a recording to go on the website to the live chat. Since my mother does not have internet I went home to go to the live chat. The first time I was on "live chat" for nearly 45 minutes and even though I clearly explained the problem, they kept asking questions such as "do you hear the recording" or "are you pressing 5 during the recording" or even "are you answering your call before pressing 5". I did the live chat again last night & that was only for about 10 minutes or so and learned that you have to hold the 5 for 3 seconds during the recording. Great - finally an answer! I went back over to my mother's today & tried again. Nothing happens when I press 5, either for 3 seconds or 1 second, or during the recording or after. Very frustrated & very disappointing. Also, it would be nice to have a phone number to actually speak to a customer service rep, not just have an online chat. Returning this item.

First of all, I'd like to comment on the large number of negative reviews. After setting this up and working out the bugs I understand completely why many people are dissatisfied with the product and product installation instructions (30 years with IBM talking here...). In the end, I'm happy with the unit; however, I think the target audience for this product is fairly narrow. For anyone that wants some peace of mind with monitoring their elderly loved one and doesn't need the security of a "live/subscirbed" answering servce this is arguably a workable solution.Referring to the setup and usability issues - The base-station functionality is not clearly documented, but this issue can be overcome if you understand how the unit works.Once you have the unit attached to your existing home phone line, programmed the outgoing msg, and entered the three alert phone numbers you're ready to go. This is the sequence of how the unit works:1 - the remote or base-station alert button is pushed2 - the base station unit enters into a loop - repeatedly playing the outgoing msg over and over.3 - the base station dials the next phone# and waits for an answer. Note: it will loop on phone#1, phone#2, phone#3, then start the sequence over again (i.e. re-call phone#1, phone#2, phone#3) until someone answers and acknowledges the call by pressing either 5 to activate the person-to-person audio, or enters 9 to cancel the alert. The unit should reset after 5 attempts to call each number,.The key here is to ensure that whomever answers the alert call knows that they need to press "5" or "9" to reset or cancel the alert sequence. If you don't do this, the unit will cycle through the call #'s over and over. I think the best way to accomplish this is to include a brief comment in the outgoing msg. I used "This is Jane Smith. I have activated my HELP alert and need assistance . Press "5" to activate a 2-way conversation with me or press "9" to cancel the alert"