Has anyone had to deal with the company with the 10 year warranty? Will the company cooperate and actually refund if the unit stops working?

Yes, the Tribest company is great to work with! They have a professional customer service department. They always promptly answer their phones and return emails. They always take care of warranty issues with no hassles. They send out replacement parts covered under warranty, free of charge. I have never heard of the motor breaking down on this dehydrator. If that did happen, Tribest would fix the issue or replace the dehydrator.

Is the outer construction of the unit steel and not plastic?

Only the trays are stainless steel. The interior and exterior are made from a Non-flammable and BPA-Free Plastic Body.Thank you for asking VeggieSensations. See our offer for this product ▼ ▼ ▼ ▼

How many fans are in back ? With only one fan, product has to be rotated for even drying.

There is only 1 fan in the "Express".In the "Classic" (9 trays), you've 2 fans up & down.But a reel "evenness" in drying foods... that's only a "dream". Even with 2 fans or other brands ! Some pieces may be thikker/thinner than the other one. That makes a huge difference in drying time. The "Classic" type unit can also be operated at "half load" (or less) : the food (slices, pieces,...) who's not dried enough may stay a bit longer in the upper stage of the unit. In this case you need to use the "separator tray" (supplied with the unit) which divides the unit into two separate stages, with only the up fan working to concentrate the hot air in the upper stage.In Tribest units, you cannot rotate the trays 90° ; Only 180°.

If i buy one to be delivered to saudi arabia ? how much voltage is this machine ? can you provide one a220 v

We can ship only within the USA but we do carry the 220V model. To order (and support a family-owned small business) please use this link: https://www.amazon.com/dp/B010GQ1V32/ref=sr_1_35?m=AYCJZS8TWA85P Thanks! CoolShinyStuff

Material Features	Food Safe
Is the item dishwasher safe?	Yes
Material Type	Alloy Steel
Item Weight	21 Pounds
Item Dimensions D x W x H	17.5"D x 12"W x 14"H
Shape	Rectangular
Color	Black
Number of Trays	11
Temperature Range	167 Degrees Fahrenheit
Voltage	120 Volts
Wattage	470 watts

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