arm rest torn on the front. is there a replacement available?

Nope, mine broke as well and they never sent me a replacement. It only lasted 3 months.

Are the arms cushioned or are they hard plastic? If they are cushioned have you had issues with them cracking?

The arms are about a 1/2 inch cushioned. No, I have not experienced any cracking and they are a firm cushioning for the wider and heavier sets like my husband and myself.

Is there a warranty for the chair? I bought it towards the end of last September and now the piston is falling through the wheel frame.

Yes, I did get a warranty for my chair. Further, all products have at least a 1 year warranty on them, no matter who sells them. I would contact Staples and work from there.

Brand	STAPLES
Color	Black
Product Dimensions	28.2"D x 28.74"W x 50.8"H
Size	28.6D x 28.2W x 50.8H in
Back Style	Mesh
Special Feature	Adjustable,Durable
Product Care Instructions	Wipe Clean
Unit Count	1.0 Count
Recommended Uses For Product	Office
Maximum Weight Recommendation	275 Pounds
Pattern	Solid
Finish Type	Unfinished
Room Type	Office
Age Range (Description)	Adult
Included Components	Caster
Model Name	Dexley
Arm Style	With arms
Surface Recommendation	Carpet
Furniture base movement	Glide
Indoor/Outdoor Usage	Indoor
Seat Height	20.3 Inches
Seat Depth	18.3 inches
Leg Style	Tapered Leg
Reclining Position Count	>1
Tilting	Yes
Is Customizable	Yes
Is Foldable	No
Chair Backrest Width	19.17 Inches
UPC	718103351706
Form Factor	Tilt,Ergonomic
Manufacturer	STAPLES
Assembly Instructions Description	Assembly required
Item Weight	37 pounds
Item model number	Dexley
Material Type	Mesh
Manufacturer Part Number	ST63111-CC

STAPLES Dexley Ergonomic Mesh Office Chair - Adjustable Height, Swivel Tilt, Lumbar Support, Black

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