If my flat iron is broken or dosen't work, can I return it for free?

All VANESSA professional titanium flat iron hair straightener offers a 100-day money-back guarantee and a 18-month warranty." I saw this on the website and purchased it, after using this flat iron for a month, I finally understood why the seller is so confident about his product. Awesome product, better than my GHD and CHI.

The courier threw the package to me rudely. after i opened it, the flat iron had been broken. what should i do?

You can contact the seller via the Buyer Center or Customer Service Email to get a new one! They are very welcoming, helpful and friendly, the best after-sales service I have experienced.

What's the max temperature of this titanium flat iron?

Hi, the max temperature of this titanium flat iron is 450℉.

Has anyone had damage to fine hair / color treated with this flat iron?

Hi, We are attracted to your question and sincerely hope to help you. The following information may be helpful to you, if you still have any questions, please contact us, VANESSA will ensure that any user's problems are solved.( Email: support@vanessa.ltd ) "How To Straighten Your Hair Without Damage" 1) choose VANESSA hair straightener which produces negative ions and don’t require as much heat. And the titanium plate is best for all hair types, but works best for color treated, damaged or brittle strands. 2) A heat protector is a must! We recommended MoroccanOil. For fine hair, use MoroccanOil Light. 3) Make sure the temperature is right for your hair. This is a big one!!! Your hair should only be ironed at a low setting, below 300 degrees, as it is fine and damaged (the same goes for chemically treated hair). Normal hair can be ironed at 300-380 and thick, coarse or extra curly hair at 350-400. Start at a lower level and increase as needed.

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