Ooma Telo with 3 Cordless Handsets

I've been using this system for 10 months. I'm very pleased with it. Set up was easy. The display is easy to read. I am paying extra for Robocall blocking and that is definitely worthwhile. It's not perfect but it is very good. Sometimes 2FA calls don't ring through but they go to voicemail which is fine. All voicemails come to my email with a mp3 file which is very handy. The website provides some nice features like maintaining contacts and blocking specific numbers. Some of the menus on the phone, and on the website are not as intuitive as they could be, but they work OK. The one shortcoming is when the handset speaker volume is turned all the way up there is a lot of buzz in the speaker. Lowering it a bit clears that up. Other than that I am happy.

Update/edit: one move and new computer purchase (M2 silicon Macs) later, and the Ooma is STILL going strong, with little to no problems. We use our own uninterruptible power supply, which has been a godsend with the storms and iffy power lines around here, and it keeps the Ooma system & our Internet up and running with no issue (so far, long enough for the power company to get things back up and running again.) My *only* complaint was that Ooma blocks our pharmacy robo-calls for no reason -- we don't have their prime service, so no blocking ability, and it was only affecting the robo-calls. Ooma Customer Service made our settings were right, then escalated the matter up. It's only affected the "your meds are ready" notices, which is really odd: irritating, but not a big deal. Even weirder, all the useless flood of robo-calls from our health insurance get thru with no problem. Still, a small irritation is a tiny thing, compared to the :)))) for all the $$$ we're not giving ATT. Important details: we use an older (2018) Intel Macs on AtlanticBB/Breezeline. We've used an ATT landline for years & have never had a cell phone or Internet phone; we're probably the last GenXers in the US to even have a landline, & since we barely use the phone anyway, never felt the need to switch. However, ATT's worsening service, horrible customer care, and persistent issues with our line finally drove us to look for other options. Ooma was recommended to us by folks on the Reddit sub for our city (r/Columbus). I was a bit concerned over the bad reviews here, I admit, especially since health issues require us to have a reliable 911 ability. After going thru the entire setup process, I'm now puzzled; the biggest problem we had was entering our credit card info. So, this is the basic Telo unit with three wireless/wifi handsets. Telo plugs into your modem/router, handsets' bases need to be plugged into a power source & the bases connect over wifi to the Telo unit. We've currently got two of the handsets in use; third is being saved as a backup. The setup directions (booklet & app) were clear and easy to follow: set up the account, plugged the Telo unit into the ethernet port of our modem/router unit & waited for all the updates to finish. That part took over an hour, mostly because our ISP had sent us new equipment the day before and THAT was having fits. Two reboots, one reset & a call to Breezeline support later, our Internet finally stabilized & Ooma's Telo finished its updates. Plugged in the wifi handsets, waited for the handsets to download their updates, got the "welcome" call from Ooma, and much cheering commenced. Our ATT line has been filled with static for the last couple months, ruining several important calls & making it hard for callers to hear us, too. As our first test, we had my elderly mother-in-law call us on the new temp number, and we talked to her on a perfectly clear connection on those wireless handsets while we walked around the apartment to make sure the connection held. It's a small apartment, roughly 600 sq ft, and the connection was clear & strong all thru it. We're surrounded by tons of other Wifi points/home networks, but there's no interference. We're still getting used to all the options & menus on the handsets (old phone is just a simple handset attached to an answering machine), but the documentation & shortcut card have been easy to understand & follow so far, and our phone needs are pretty basic anyway. the only major issue was getting the billing information entered in. For some reason, Ooma's app, website, & automated phone customer-service refused to accept any credit card info from us. Bank showed no issue with the account, but didn't show any declines or auth attempts from Ooma, either. Took two calls to Ooma Customer Service to resolve -- first rep referred us to the automated phone line (no go); second call rep had to transfer us to an actual supervisor to manually enter the billing into our account. Our old phone number finished its porting yesterday -- took only a week & works great. I'm dreading the ATT cancellation call, but that's ATT's issue. I'll add to this review after a month or so, after we've settled into and used Ooma a while. But so far? Impressed.

Bought this for a home unit; nothing in the description says this is a business unit. Once received, they tried to get me to set up a business account for 19.99 or 29.99 a month. Nothing in the documentation in the box says this is a business unit. Or the labeling on the outside of the box. I will be asking for a return; this was not marketed on the Amazon store correctly By OOMA. Ooma Telo VoIP with 3 HD3 Handsets Complete Home Phone System for Unlimited Nationwide Calling, Mobile App Access, and Robocall Blocking Affordable Landline Replacement Visit the ooma Store 4.0 4.0 out of 5 stars (919) | Search this page 400+ bought in past month $140.77 with 6 percent savings-6% $140.77 List Price: $149.99List Price: $149.99 Or $46.93/mo (3 mo). Select from 2 plans One-Day FREE Returns Unlock a $150 Amazon Gift Card upon approval for Prime Visa. May be available at a lower price from other sellers, potentially without free Prime shipping. Style: Phone Service Brand ooma Color Black Telephone Type Cordless Number of Batteries 6 AAA batteries required. (included) Material Plastic Power Source Corded Electric Dialer Type Single Keypad Item dimensions L x W x H 10.9 x 8.5 x 6.1 inches Answering System Type Digital Compatible Devices Ooma HD3 Ooma Telo Smart Home Phone Service The smartest home phone is the one that gives you exactly what you want with the greatest savings. That's Ooma Telo. Connect Ooma Telo to your high-speed internet and get crystal-clear nationwide calling for free. You pay only monthly applicable taxes and fees. The Ooma HD3 Handsets offer improved HD Voice call clarity and features made possible by the Ooma cloud-enabled platform. The three handsets have a two-inch color screen where you can sync contacts from Facebook, LinkedIn, and more. They also have a built-in speakerphone, advanced voicemail features, and a detailed call log. Features included with the basic calling service: Low-cost international rates and unlimited international calling plans. Voicemail, caller-ID, call-waiting, address-based 911 and 911 text alerts Choose a new number for free or transfer your current number for a one-time fee. Ooma Home Phone mobile app offers free outbound calling from your Ooma number.

As part of my separation, I had to have a "landline" to have my kids visit. We agreed that VOIP was as good as landline, allowing me this service. Plugs into internet gateway and boots up first time quickly. Instructions were clear. The phones work great and have clear sound. I have one in the master bedroom where the OOMA base is, one in the great room (about 20' from base) and one in lower level (down a flight and about 20' from base), and all work fine. Issue I had was when my internet rebooted and I could not get the OOMA base unit to reboot. I chatted with their tech support who then told me to call the over the phone tech support. Took a long time and was very unclear, so took longer than needed. Overall a very good value upfront with low monthly costs going forward so happy with this.

worked exactly as advertised

Bad choice made

Works fine, as should be expected.

Upgrading was extremely annoying and frustrating. You need to contact them to do an upgrade to a new device, which requires calling a 1-800 that takes forever to get through. When you finally speak to someone they need to escalate the request and advised I'd be emailed when it was ready to be plugged in. A week later, I contacted them back, and they said it had been ready for days. Upgrading a phone modem should not be this hard.