How do I properly connect my camera, NVR, and router for Reolink systems?

One method is to connect the camera directly to the NVR via Ethernet (PoE), then connect the NVR to the router using another Ethernet cable.

Why is the image not clear or not showing in 4K?

Make sure the stream is set to "Clear" mode and the bitrate is high. Viewing on a 4K display also ensures better clarity. Check your network for smooth, high-resolution playback.

How can I troubleshoot if my PoE camera fails to connect or be added to the Reolink NVR?

Test network cables and NVR ports with known working ones. Ensure camera limits per NVR model are not exceeded. For PoE cameras, try direct NVR connection. If problems persist, reset devices and test again.

Should I update my Reolink device and app to the latest version?

Yes. Keeping your Reolink device firmware and app updated ensures better stability and performance. Firmware updates fix device-level bugs and improve stability, while app updates enhance performance and user experience.

What should I do if I encounter problems about my Reolink devices?

If you experience issues, don’t worry—try basic troubleshooting like checking cables and resetting devices first. If problems persist, contact Reolink Support with your device details and steps taken. We’re here to help you every step of the way.

Color	White
Connectivity Technology	Wired
Night Vision Range	100 Feet
Night Vision	Night Vision
Number of Channels	16
Optical Sensor Technology	CMOS
Signal Format	IP Network
Viewing Angle	87 Degrees
Recording Mode	motion-triggered, 24/7
Frame Rate	Mainstream: 20fps (default), Substream: 10fps (default)
Power Source	DC
Total Usb Ports	2
Compatible Devices	Smartphones, Personal Computers, Tablets, Cameras, Laptops
Hardware Interface	VGA, USB, eSATA, Ethernet, HDMI
Lens	Fixed
Video Capture Resolution	4K (8MP, 3840 x 2160)
Operating System	iOS, Android, Windows, Mac OS
Memory Storage Capacity	4 TB
Camera Description	Rear, Front
Additional Features	H.265, night-vision

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