Service Design for Business: A Practical Guide to Optimizing the Customer Experience

This is an Excellent book about servicio design and CX. Very well explained, agile to read and practical. I enjoyed reading this book, mainly because clarified many concepts and prepare them to implement.

The authors had a great ability to break down and break many concepts of Service design throughout the book. Thing I imagine you may have harmed me a little. In addition to this ability, there are many pearls diluted in various phrases throughout the book and on various topics. What if you pay attention, you can get several rich teachings. However, it remains a good book for those seeking knowledge in the area. However, for those who have read various literatures on the subject of design thinking and service design, I imagine, you can not find so new some things, the better to find the previous book authors (except Melvin). One thing that bothered me was the fact that no clear mention of companies are those served by Livework, as random cases that would help give more strength and believable reality on results, and reports on entrepreneurial attitudes. Also in this issue, the book itself in my view does not provide the reader with a bibliography at the end, giving a concept impression was born directly from the authors, without the slightest reference. Something that certainly was not and certainly imagine that the 3 professional / authors are generous in their lives, in their posts content within the site of Livework and lectures around the world. Anyway, I recommend the purchase for those wishing to know more about the subject seen by great professionals in Service design area of the world.

I’m taking a UX/UI course soon and wanted to read several books on around this topic. This book is easy to read and I found myself highlighting a lot. I particularly The use of space between the paragraphs and subheadings. It makes it very readable. -JL

This was a little too high level for my needs. I personally did not find it engaging as I didn't find the depth I needed.

This book was reminiscent of papers I saw written in college... it's very wordy but doesn't actually say much. If you already have a business degree this content of this is repetitive and does not offer a fresh perspective. There were also grammatical errors that were quite distracting.

The Kindle copy is great and wonderful for those who like to read without the help of speech. I do like to read, therefore I have my computer read for me. With that said, getting the Kindle option only allowed me a certain amount of highlight and speech (copy), which defeats the purpose of me buying this book online! I enjoy my book being read to, if I wanted to read I would of bought the hardcopy/paperback!

This is an excellent start to learning service design. It breaks down industry vocabulary and gives a solid understanding of best practices. It doesn't read very easily but is comprehensive in the basics of service design.

Clear practical view of how to implement service designs for different aspects of the business or firm. Easy to understand perspectives.