Customer Satisfaction is Worthless, Customer Loyal: How to Make Them Love You, Keep You Coming Back, a

Wow, i gotta say this book is quite the un-orthodoxed type. i'm sure glad i read it. Jeffrey has laid this book out very easy to read, i managed to finish it in about 2-3 days.. which is quite fast for me. He goes on to talk about the epidemic of bad customer service all around this planet. and how easy it is to start improving it, and as you go on to read this book, you find that jefrey has a knack for thinking outside of the box, something we as human beings tend not to do, we like to get use to things and then we develop tunnel vision and think that "one way is the only way of doing things" But that's not what you'll get here, quite unconventional. He talks about all little things we can do to improve our service, and even states that an angry customer is an opportunity to create a loyal customer. truly great material, one of the most simplest books i've ever read. but still one of the most useful to this date. i will surely be looking forward to reading more of his work Hope my review helped you out, please feel free to write me at [email protected]

This book is transformational. Although it may seem old-fashioned to be a human in customer service opportunities nowadays, this book forever sits on the shelves as a true testament to what can stand the test of time. Human to human, kindness, vulnerability, has always earned more money and created greater relationships than satisfaction. We read Jeffery’s book in our Café Mastermind, a mastermind group by Habitude Warrior, and in our book review discussions, we found incredible discussions and takeaways in his principles, including: the armor we wear versus vulnerability as a business strategy, from presentation to connection: the power of personal storytelling, customer loyalty versus satisfaction: where are you aiming?, Creating WOW moments, scarcity versus abundance thinking in business relationships, and the danger of hiding behind the podium. Those are just a few of the amazing takeaways and topics I learned and gained from this amazing book. As a reader and a fan, I highly recommend Jeffrey Gitomer’s book on Customer Loyalty —it’s priceless. No better principle to learn in the modern-day world than this one. Do yourself and your business a favor and make this an annual required read for every department and I believe you’ll find incredible results in your company and business. ~ Jon Kovach Jr. Bestselling Author, Mastermind Leader, Accountability Coach

Este libro te da un fundamento que no te enseñan en ninguna escuelas de negocios: "Un cliente SATISFECHO no sirve, solo quiere decir que no lo hiciste enojar. Un cliente satisfecho compra en cualquier otro lugar. Pero un cliente LEAL vale oro, un cliente leal regresa contigo por más, un cliente leal te hace publicidad de boca-a-boca con sus amigos y un cliente leal te defenderá con sus amigos." PROs: - ¿Estas generando clientes satisfechos o clientes leales en tu negocio? - ¿Cuando fue la ultima ves que un cliente te dijo "WOW" por tu producto/servicio? - ¿Sabes como estan tratando tus empleados a tus clientes? Contras: - Nada Este es uno de los mejores libros que he leido, sobre un tema poco tratado en las Universidades / Escuelas de negocios. Ampliamente recomendado.

Best Book for teaching staff and yourself a step by step plan to keep Brick and Mortar business alive. Excellent for online sales, real estate and any kind of sales.

If my book was kidnapped and held in Afganistan for 10,000 bucks ransom, if it was the only copy left in the world, I'd rescue it. By chapter 5, I had saved a huge sale from going sour. This book has done some amazing things for my company's sales. Not just the book, but some effort on my part. Very little effort. The principles in this book are so easy to put into immediate action, you'll wonder why you haven't thought about this stuff already. Even if you've stayed in Ritz Carltons and shopped in upscale stores, you'll never completely learn what makes it all come together. This book sheds some light on service. This book was extremely enjoyable to read, but the real enjoyment comes after youre done reading and you put this stuff into action. Seeing the smiles on customers faces, hearing their amazement on the phone when you just try a little harder. Spend just a few minutes extra. The things in this book cost little or no money, and even if they do cost money, you'll want to do them anyway. Performing the principles in this book has become a hobby. It's fun, it changes the way you look at work. At times I want to screw up orders, just to fix them! I can't beleive the attitude overhaul I've gained from this book. I've bought this book for all the business owners in my family and now we all get together and try to blow each other away by how we are creating memorable service. You'll want to knock their socks off, even if you have no desire to do it before you read this book, you will after, or even half way though.