why is this $399 here and on the website it is $299?

It's $299 on the website, but they tack on some crazy $40 shipping fee. It then becomes more expensive buying it from them directly.

why are people complaining about this product even though they bought it somewhere else?

Because they are reviewing the same exact product and there aren't many reviews yet. This has been on sale for almost a year on Ubiquiti's site.

Can you use aftermarket range extenders with this router ? (Netgear, tp link, etc)

I sure wouldn’t. Those are mostly junk. I would buy a nice Unifi access point and wire it with CAT6 POE. give yourself not just a little better coverage, but awesome coverage. I put 3 access points in the house. The UDM Dream Machine has multiple ports on the b I for doing this. 400MBPS throughout our whole house including the garage. 6000sqft. Most of those wifi extenders don’t even go 30ft and the signal drops fast.

Brand	Ubiquiti Networks
Product Dimensions	12.7 x 7.62 x 7.62 cm; 600 g
Item model number	UDM -US
Manufacturer	Ubiquiti Networks
Series	UDM-US
Color	White
Connectivity Type	Wi-Fi
Wireless Type	5.8 GHz Radio Frequency, 2.4 GHz Radio Frequency
Number of Ethernet Ports	4
Voltage	24 Volts (AC)
Operating System	Unifi OS
Are Batteries Included	No
Lithium Battery Packaging	Batteries contained in equipment
Item Weight	600 g

UniFi Dream Machine UDM US, White

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