How can I get the a new solar panel or contact the manufacturer? Our panel came broken.

Dear, we are very sorry to hear that. In order to solve your problem, please contact us directly, we aim to satisfy all our customers. 1. Sign in your accounts 2. Find your order in the list 3. Click "Ask Product Question" with the order, we will reply you within 24 hours.

How do I get a new solar panel since mine came broken?

Dear, we are very sorry to hear that. Rest assured that we offer a warranty on all of our products. In order to solve your problem, please contact us directly, we aim to satisfy all our customers. 1. Sign in your accounts 2. Find your order in the list 3. Click "Ask Product Question" with the order, we will reply to you within 24 hours. I hope to get your understanding!

Is it possible to get replacement parts ?

Dear Customer, If you purchase our products and find it lack of any parts, you can contact our customer service, and we will reship it for you for free.

My gears in the body of the robot do not overlap the way the directions say they should, even after disassembling and reassembling. Should I return?

Same problem here! Super frustrating after already clipping out all the pieces and organizing them and doing a partial build. The gear that comes pre-mounted to a small metal rod is a tad too small! It doesn't make good contact with the other gear and completely fails to turn. What a waste.

Product Dimensions	11.18 x 6.93 x 11.89 cm; 422 g
Manufacturer recommended age	8 - 13 years
Manufacturer reference	214
Educational Objective(s)	STEM, Problem Solving Skills, Creative Patience and Focus
Assembly Required	Yes
Batteries Required?	No
Batteries Included?	No
tech_spec_battery_description_toys	No battery required
Material Type(s)	ABS plastic
Color	Grey
ASIN	B07ZH3LJB9

Solar Robot Kit, 12-in-1 STEM Robot Science Kit Toys for Kids Aged 8-16, Educational DIY Assembly Creation Set with Solar Powered Motorised Engine, Science Experiment Set for Students Teens

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