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| Best Sellers Rank | #182,418 in Books ( See Top 100 in Books ) #51 in Customer Relations (Books) #56 in Marketing & Consumer Behavior #494 in Decision-Making & Problem Solving |
| Customer Reviews | 4.7 4.7 out of 5 stars (310) |
| Dimensions | 5.5 x 0.86 x 8.5 inches |
| ISBN-10 | 1544516606 |
| ISBN-13 | 978-1544516608 |
| Item Weight | 1.01 pounds |
| Language | English |
| Print length | 344 pages |
| Publication date | April 19, 2021 |
| Publisher | Lioncrest Publishing |
C**E
Great if you are in CS
Great book, easy to read, good advice, logical, common sense, great for people entering the CS world
A**R
Great overview with actionable insights.
Simple format and process to follow. Would recommend to any Customer Success Leader or Team member
G**A
A must read for any CSM
I really like the way the book is structured: In part one, Wayne covers first “the fundamentals” and tools every CSM should have in their toolbox. Part two walks you through what Wayne identifies as the 7 pillars of engagement through a customer’s lifecycle. I particularly like the way Wayne already talks about the effect of COVID-19 has in customer engagement and how to adjust your approach. To me, this is a must read for anyone in Customer Success.
H**E
Outstanding Customer Success Frameworks must read
What a inspirational book, it definitely provides you with outstanding CS frameworks to help organisation build and adopt a truly customer obsessed culture. With Relevant tips and tricks that can be used by any individual that is part of the Customer Journey. Highly recommend!
C**C
Great Framework!
This book provides an excellent framework to help organisation building and maturing a true customer centric culture. Great tips and tools that can be used by anyone being part of the Customer Licecycle, “owning the moment” as Wayne calls.
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