I just got my scale and it won’t turn on. Help!

Make sure you’ve removed the plastic pull tab from the battery slot located at the back of your scale. The scale won’t turn on until the batteries are activated. If you’ve already done this and it still doesn’t work, reach out to us so we can help.

If I want to measure ingredients in a container, how do I subtract the weight of the container from the total?

Turn the scale on and place your container on the weighing surface first. Then, press the ZERO button once. When you're done, remove all items from the scale and press ZERO again, or just turn your scale off to reset the tare function.

My scale keeps saying “HHHH” in the weight area. What can I do?

Unfortunately, that code means your scale is broken and needs to be replaced. While we never want a defective scale to get to a customer, occasionally it can happen--which is why we'll replace defective scales for up to five years after purchase!

My scale says “UNST” in the weight area. What does this mean?

The scale is “Unstable” and needs to settle before use. The whole surface of the scale is a weighing mechanism, anything touching it will keep it from settling completely. Place the scale on a hard, flat surface and quickly press the ON/OFF button.

Where does the nutritional information come from?

The scale contains data derived directly from a U.S. Department of Agriculture database. The data given is presumed to be accurate for the sample the government tested, but there can be significant variability in samples of the same types of food.

Greater Goods Digital Nutrition Scale – Accurate Macro and Calorie Tracking for Meal Prep, Weight Loss, and Healthy Eating | 2,000 Built-in Foods, Intuitive Nutrition Label Display, 11lb Cap, Silver

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