828LM Garage Door Opener Internet Gateway by BanKhok

Tu celular se convierte en una extensión para el acceso y control de tu garage

There seems to be a number of now outdated videos to help setting up this device so I thought it worth while to provide more recent information. Even the most recent video I found seems to be slightly different than my experience but it was the most helpful. Having said all that, it is easier than I would have ever expected. 1. You will need to download the My Q app onto your phone and set up an account. (Note: This is not the same as setting up an account with Chamberlin or Liftmaster. (I discovered that the hard way.) 2. Write down the serial number off the back of the unit. You will need that. 3. Plug the cables into the device. (Power and Ethernet cable) This device will live by your router and is hardwired to it. The videos I found said the blue power light will illuminate. On mine, it flashed for a moment when I applied power and then remains out. The green light will start blinking and go solid in a very short amount of time, at least in my case. It is now ready. 3. When you begin the setup in the app, you will find "Smart Garage Hub" in the devices. Do Not pick Garage Door. Once you select smart garage hub you will see pictures of the various types. Pick the one that looks like the 828LM and follow the prompts to enter the serial number you wrote down previously. When you get to the prompt, hit "allow for home data". Other settings can be adjusted later if you want. I left them at whatever the default was. (During setup, I did rename mine garage door.) 4. When it is time for pairing, you will go out to the garage and either press the YELLOW pairing button on the ceiling opener, or if your wired wall button has a learn button under the smoke cover you can press that twice instead of climbing a ladder to get to the learn (yellow) button on the motor. Be prepared for this in advance so you know what you will need to do. When I did mine, I began with the door open. Once I got the message that the pairing was complete, I could see in the app the door was open. It didn't work immediately so I closed the door with the button and after that it worked as expected. Maybe I just didn't wait long enough or it didn't like the door being open to begin with, but after that it has worked flawlessly. When you send a close command through the app, there is a delay. the light blinks the door beeps to alert anyone that it is about to close. This is a safety feature and not a flaw. It would allow time for someone to get out of the way of the door. Also, from what I understand, you can control multiple doors, (or gates), with the one internet gateway as well as installing this app in multiple phones, such as your spouse. So, you could have three doors and control them all with one gateway. They MUST have a yellow learn button on the ceiling motor and say My Q with no other verbage with the My Q lettering on the side of the ceiling motor. Any time the door is open or closed, even when it is not through the app, you can be notified of its status unless you disable that notification. Anyplace your phone has an internet connection, you can control the operation of the door. (You're at the grocery store and don't remember if you closed the door. You can check the app and close it if you forgot, or open it for someone if needed.)

I bought this because my sister accidentally left her garage door opened overnight; and being unaware of this the contents therein were burglarized. That's when I bought might. I also received a good amount of deliveries and I liked how I'd be able to remotely open my garage door to give others access. The setup of the unit really was a breeze, largely because it required an Ethernet (as opposed to a WiFi) connection to your network. However, I admit that setup was slightly confusing with two separate installation documents provided. Wisely I think, I watched two YouTube videos that ironed out the installation sequence "hands-on." I have a new 3-module (TP-Link) mesh whole home network system, and like at least one other here, was concerned because the two Ethernet ports on the module connected to my ISP's modem were obviously being used (1 IN from the modem, 1 OUT to an 8-port Ethernet switch), and the instructions state to connect this product to the router. HOWEVER, I found that the two Ethernet ports on one of my other two remaining modules worked perfectly, and simply used one of those. I received the solid green light (confirming connection) immediately. PERFECT! Registering the unit on the web was easy, and even going to my garage to press the "LEARN" buttons separately on each of my two garage door openers (I have two, one for the left and right, resp., outwardly-open garage doors) took ONLY the requisite two (on each) presses (they were the wall units; if you go to the motor unit on your ceiling it is a single press). I then downloaded the app and very intuitively and within seconds set up an alert that should either of my doors be open for more than 10 minutes, I'd get both a push and email notification. That's exactly what I wanted. Lastly, I very much like the idea that should I get a mid-day delivery that includes my being in contact with the deliverer, OR, I can contact a neighbor, I can now open either my L or R garage doors and have them place the package or large box or furniture inside my garage. Of course it's a big help that I have a security cam on the garage door. Ultimately, this product and its attendant app does precisely what I wanted and expected it to do. EMBARRASSINGLY, I've actually owned it since mid-July, but just installed it here mid-December. OK, so that's on me and my ubiquitous procrastination. But I truly don't know why I waited so long because after I took 15 minutes to read the documentation and find a couple of online videos, the full process of adding two "devices" (my left and right garage door openers, separately) took all of maybe 10 minutes. And now I have great peace of mind!

I struggled getting this device setup correctly because I misinterpreted the manual. This device is not capable of WIFI communications. It must be wired into your network where it can access the internet. These two points are key. The final point is that the unit must be within 400 feet of your garage door opener, gate opener or whatever remote device you are connecting to. You may need a second gateway if your intent is to control several devices that are far apart. This connection, to the end device, is a proprietary wireless connection, not WIFI. Enough with how I made this difficult, this device works great once configured properly. You need to setup an online account to start with and then connect the gateways to that account using the mobile app. Very intuitive to setup. Once the gateway is connected, adding your end devices is easy, just know where the program button is. In my case I connected to both personal and commercial garage door openers. The personal openers were easy, a button on the control panel in the garage. Commercial not so easy, I had to open the opener itself and push a button on the control board to start the programming sequence. Mine were 20 feet in the air so a man lift was needed, but easy to do. The app walks you through this process, again very intuitive and thought out. Fair warning only the L5 commercial openers have this capabilities, so check your openers first. You should check any opener to ensure it will work before ordering on the manufacturers website. My clients will not be buying $100.00 remotes for their door openers any more. They love not needing multiple remotes for all 5 of their openers, plus the security of knowing when they are open or closed wherever they are. They are planning on adding gateways to a second property so they don't need those remotes either. One device and an app takes care of all that. Thanks to the technical team at LiftMaster for their assistance in helping me get my install completed successfully.

Just got through installing this, along with a keypad. After installing this, not sure I'll ever use the keypad, but I guess if I was ever without my phone it may be helpful. About the unit, its very small (about the size of a pack of smokes) so can be hidden away easily. It worked just fine with two Lift Master 8550 Elites. Check for compatibility with your opener before purchasing. Most of the 1 and 2 star reviews seem to be dated, and/or come from people who bought this unit without checking compatibility. Others from people who really don't seem to have a good grip on technology. If you are comfortable with using Apps on your smartphone, you'll have no problems. Some of the negative review comments could be issues that Lift Master has addressed. In any case I'll go over a few items I did not have trouble with that other reviewers seemed to encounter. One reviewer indicated you need to put your account password in every time you open or close a door. This is not true. This is a default setting that can be easily changed in the app. It was also reviewed that the gateway would only work plugged directly into your router. Mine is plugged into an Ethernet jack and run to a patch panel then into my switch which my router is plugged into. It works just fine. No need to plug it directly to the router. When closing the garage door via the app, the door beep and the light flashes for about 10 second before the door goes down. This is a safety feature and seems sensible to me. A reviewer indicated you can not add new devices from the app, this is not the case. Mine worked great and I was able to easily add both my openers via the app. I just set this up today, but so far am very satisfied with everything it does. I'll update this review if I encounter problems in the future.