When opening the safe do you have to enter the numbers in order or just press the numbers in any order providing they are the right number?

The nature of a push button key safe means that the combination code can be input in any order.

Has anyone found that one of the combination numbers will not press in. One of our numbers is sticking so we cannot open the safe and retrieve the key

Please try using WD40, or similar, on the keys. If this does not work, please contact us directly.

I think the front plate of our key safe I jammed, the top loosens but the bottom doesn’t, can anyone help in how to fix it please?

I can only think that the keys within have become tangled with the bottom lug somehow. Suggest squirting some WD40 in via the gap at the top.

Can you change the pin and if so how?

If you are referring to the "Pin Number", Yes you can. Open the door and remove it using the current pin number. Use a Philips screwdriver to remove the White Cover plate on the back of the door. The current 4 numbers (Black plastic adjusters behind the white cover) will have been rotated 180°. You can tell as the "4 Rotated (selected) black numbers" will have the "Arrow" pointing down. Using the tool supplied or a small flat screwdriver you can rotate those 4 back to point Up (in the same direction as the unrotated 6 numbers). When they all point up you can rotate your 4 new pin numbers to point down. CAUTION Once done - Replace the White Cover First ! ! ! Replacing the door without the White cover may lock it and you wont be able to open it ! ! ! Then check it opens properly WITHOUT fitting to the key safe case. If all is good you can put the door back on the key safe case.

Manufacturer	Defender
Part Number	HA00800
Product Dimensions	4.6 x 6.5 x 10.5 cm; 470 g
Item model number	HA00800
Size	Small
Colour	Black
Style	Box,Compact,Robust
Finish	cast
Material	Zinc
Pattern	Solid
Shape	Rectangular
Installation method	Wall Mounted
Item Package Quantity	1
Maximum weight capacity	465 Grams
Plug profile	Surface Mount
Special Features	Lockable
Included Components	Bolts
Batteries included?	No
Batteries Required?	No
Item Weight	470 g

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