Intuit QuickBooks Enterprise Solution 10.0 - 5 Users

The product was not usable and had been discontinued with Quickbooks. You could not do on-line banking or get support from Quickbooks. It took a lot of effort to get a refund which they kept the shipping & handling so I only was compensated for the cost of the item. Quickbooks sent an email as well to forward to the company that sold it because it should not be resold again. Anyway at least I got my money back. I had purchased a non functioning program............................

Very long-time Quickbooks customer. Software works very well for the most part. A couple feature gaps caused us some significant difficulty.However, I agree with others (QuickBooks Pro reviews) who say DON'T give them your credit card. They charge your card unexpectedly (annual support), without notice. They increase the annual support, without notice. They don't ask if you want it. They charge your card. They don't tell you the cost is going up. They don't tell you ahead of time, or ask you if you want it, or tell you it's increasing. They just do it. They just increase the price, and charge your card without notice. This year we cannot find where they sent us a notice or invoice even AFTER the fact that they had charged us. (Maybe we missed it, but we have looked thoroughly in our emails.)In our evolution with them (QB, QB Pro, QB Premier, QB Enterprise), we paid a good amount for their Enterprise product. (About $4000.)They charge $1500 for their annual support (which thankfully, we rarely need - a good sign, of their software working and our experience with it) on their enterprise product.They say if you don't buy the support, and they stop supporting the versions, you one day may have to purchase a new copy for multiple thousands of dollars. ($5000+.)Even though the customer pays that annual charge for support, they charge an ADDITIONAL FEE ($299) for Payroll Maintenance.We have somewhat grudgingly gone along with this, year after year.This year they raised the Payroll support fee to $362.25 . No prior notice. No asking if we wanted it. No permission to charge our credit card. Not even an invoice (that we could find after thoroughly searching. Though one QB person said they did).We called to inquire further. Wait time has been stated as 1 hour. Second time, we decided to wait it out. After holding 1 1/2 hours, we hung up and went home. (Possibly not the right phone #, but it WAS the number a QB rep previously told our accountant to call, and they DID answer with their company name / answering tree.)I know their software works well. I also know it costs to run a business. (Have.) I know it costs to maintain software. (Have.) I know it is difficult to support Payroll and Payroll Tax tables. (Have.) I know it costs to provide customer service. (Have.)Give any name to it you choose, I also know this is no way to run a business.