i need my case to be warranty, how do i get a new case?

Hi, Please contact our support team: support@lanhiem.com for a free replacement. Regards Katie

I work in a factory. will this prevent dust from going in my usb c charging port as well as my headphones slot?

the unit is not a case- you lay your ph down on it and it charges. IF you have a case on your ph(i do with a cover thing to close off my usb) you wouldnt need to worry about usb area being open to dust) with a case your usb charging area slot would be closed no open since its closed it wouldnt be open to dust. I have a heavy duty ph cover on mine(waterproof etc) and i just lay my ph on the rubber charger matt to chr(w/ usb cover closed etc) Hope this helps but if you think this charger will protect your open usb slot without a cover it will not.

In the bottom edge there's a slot, pull out with your nails and it will start opening the case. Don't be afraid of break it, it's flexible.

Do I need to take my screen protector off for the fingerprint scanner to work?

No, but you do have to press a little harder in order for it to work. I had just installed a new screen protector when I got this case. I didn't want to take it off, so I left it. It works fine.

Lanhiem Galaxy S10+ Plus Case, Built-in Screen Protector [Compatible with Fingerprint ID] IP68 Waterproof Dustproof Shockproof Full Body Sealed Underwater Protective Cover for Samsung Galaxy S10 Plus

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