I bought this and after turning on it run for 5 mins and the just get stuck to the wall what is the technical issue Please guide.?

Hello and thank you for your question. We recommend trying the following troubleshooting steps : Please do not use an extension cable since it can affect the electrical current reaching the Power Supply or the motor. 1. Disconnect the Power Supply from the outlet. 2. Disconnect the Blue Cable and check the prongs and cable for any damages. 3. Check the Blue Cable swivel for any black marks or black rings. 4. Make sure the filters, the impeller (CAUTION: the 3 blades are very sharp), vents if applicable, and the intake at the bottom of the robot are clean and free of any debris. 5. If the robot has been through shipping, click on the link below to view video instructions to confirm your motor has not been disengaged during transit. Copy and paste this link into your browser : https://www.youtube.com/watch?v=Qt8sU-3zeq8 Additional Steps : 1. Place the robot upside down out of the water and rotate the brushes and tracks. 2. Confirm they rotate in both directions with a little restriction with no clicking or popping noises. 3. Leave the robot upside down and connect the Power Supply directly, no extension cable, in the GFI outlet. The brushes and tracks will rotate forward and then backward before stopping when it recognizes it is out of water. 4. Disconnect the Power Supply from the outlet for about 10 – 15 seconds, place the robot in the pool, connect the Power Supply back to the outlet, and power on the Power Supply to start a cycle. We hope this helps ! Best Regards, Customer Care Team

Material Type	Polyester
Additional Features	Self Propelled
Required Assembly	No

DolphinTriton PS Robotic Pool Vacuum Cleaner l — Included Universal Caddy and Classic Caddy Cover — Ideal for In-Ground Pools up to 50 FT in Length

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