HBR Guide to Dealing with Conflict (HBR Guide Series)
Product ID: 53848141
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Learn to assess the situation, manage your emotions, and move on. While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges. Review: A practical, workable guide to conflict resolution - In this beautifully packaged, easy-to-read guidebook to handling conflict, Amy Gallo makes the most difficult of conversations workable, perhaps even comfortable. Packed with good practical advice, Gallo has relied on both a corps of experts plus her own experience in writing dozens of articles for the Harvard Business Review. Gallo covers everything that any reader who has to deal with conflict (all of us!) needs to know and do. She even deftly covers rare situations like how to handle a transaction when your counterpart is suffering from a mental illness. Checklists, tables, charts and brief summaries make Gallo's wise insights even more usable. Review: Informative - This book is amazing and I wish I had found it sooner.
| Best Sellers Rank | #211,813 in Books ( See Top 100 in Books ) #29 in Business Conflict Resolution & Mediation (Books) #348 in Communication Skills #830 in Business Management (Books) |
| Customer Reviews | 4.5 out of 5 stars 234 Reviews |
J**E
A practical, workable guide to conflict resolution
In this beautifully packaged, easy-to-read guidebook to handling conflict, Amy Gallo makes the most difficult of conversations workable, perhaps even comfortable. Packed with good practical advice, Gallo has relied on both a corps of experts plus her own experience in writing dozens of articles for the Harvard Business Review. Gallo covers everything that any reader who has to deal with conflict (all of us!) needs to know and do. She even deftly covers rare situations like how to handle a transaction when your counterpart is suffering from a mental illness. Checklists, tables, charts and brief summaries make Gallo's wise insights even more usable.
C**A
Informative
This book is amazing and I wish I had found it sooner.
A**Z
This book addresses conflict in a logical way
I would get this book if I worked in an office setting or was part of a lot of team projects. If you know that you will be facing a lot of conflict in the workspace, or if you already do, this book gives step by step instruction to deal with it. I valued the method and approach that Amy Gallo has devised for addressing conflict. She instructs the reader to learn how they handle conflict, how their counterpart in the situation handles conflict, how to identify the type of conflict, to prepare for difficult conversations, and how to restore relationships. It is a worthwhile read.
L**O
Práctico y conciso
Lectura rápida pero con el material suficiente para aplicar de inmediato en un entorno laboral, comparte varios ejemplos y escenarios.
T**I
Basic Read, but Informative
Everyone can take away something from this reading. If you a professional conflict resolution practitioner you’ll find it a delightful affirmation of the basic techniques you e acquired during your training.
B**E
A good book
Sometime we forget the basic stuff. A good remember of the steps and action you need to make in order to have a nice work environment.
T**H
HBR is a staple
Love pretty much everything HBR has published!
C**E
NICE PEOPLE MUST READ
IF YOU ARE A NICE PERSON, YOU SHOULD READ THIS BOOK BECAUSE THERE ARE LOTS OF MEAN GUYS ESPECIALLY THE CONTRACTORS FROM INDIAN. THIS BOOK HELPS YOU TO DEAL WITH CONFLICT IN A CONSTRUCTIVE WAY. BEING NICE WON'T SOLVE THE CONFLICT WITH MEAN PEOPLE. ARM YOURSELF UP.
A**A
Te faz parar para pensar
No mínimo, o próprio ato da leitura convida à reflexão sobre o conflito e isso já é positivo para quem passou por grandes conflitos. Refletir, preparar-se e evitar agir instintivamente são ideias bastante frequentes no texto. Quanto ao estilo, é bem americano: uma espécie de manual, com passos e casos e indicações de como agir. Praticamente um mapa estratégico sobre o conflito.
K**R
Great practical advice
Excellent book. Clear advice, easily accessible
P**R
Good book to read
Very useful guide And service is faster so could read when I wanted to read
B**O
Super
Super
R**N
Guía básica para resolución de conflictos
Es una guía muy simple sobre cómo tratar el conflicto en relaciones interpersonales y laborales. Se puede aplicar en el trabajo y, personalmente, al practicarlo pude de-escalar algunas discusiones.
Trustpilot
2 weeks ago
1 month ago