SwitchBot Smart Lock Pro, Keyless Entry Door Lock, Smart Door Lock Front Door, Electronic Smart Deadbolt, Fits Your Existing Deadbolt in Minutes, Add SwitchBot Hub2 to Support Matter, Alexa and Google

This is my first smart lock. I researched the heck out of smart locks and found this one checked off a majority of the features I was looking for. Amongst a lengthy list, a few items were a must:>Has to be easy to function/wife approved. I have a non-tech savy spouse and she would not approve of anything more involved than traditional operation. I also have a teenager to contend with. Lock has to open from the exterior without having to open your phone to access an app.>I want to be able to physically look at the lock to see it is locked. Some smart locks don't have any physical indicators to tell if it's locked. It's not something that is advertised one way or the other, but you'll miss it off you don't have that. This lock has a red dot on the part that turns the show you its position. Aside from the indicator dot, the lock has a function that, in conjuction with the sensor it comes with and the app, locks the door after it has been closed. I was sick of coming home to find my kid didn't lock the door behind her after school. With auto-lock, all she has to do is close the door. And don't worry about getting locked out, the keypad is out there.>Needs to be compatible with a keypad. This keypad rocks! You can use a password, scan your finger or add NFC keys. The NFC keys are a game changer. You add up to 10, I think, and it takes just a few seconds to register new keys. The lock only comes with one NFC card. So you'll have to purchase a bag. I bought a bag of 20 NFC tags for $10. They were keychain tags and are worth everything penny. Also in the app you can set if they are permanent or temporary. If they are temp keys you can even set how long they are active. All great features!The lock itself is very robust and a breeze to install. You keep the existing keys and half of the hardware. The internal side of the deadbolt is removed and replaced with the lock. It comes with two new threaded screws, screw those in and you're pretty much done. The hardest part are the little screws that screw into the sides of the box. Literally took me longer to do that than the actual install. Forgot to mention you can also lock/unlock it with Alexa with the included hub (though I use Home Assistant).Great product all around. I will highly recommend this to anyone looking for a smartlock!

I am updating my review. This is an amazing company. I have NEVER received this level of customer service from any other company, ever. They have completely addressed the problems I was having so it should not occur again for other purchasers, but they reached out to me several times to try and fix it for me. Given my distance from the device, they refunded my purchase price without my having to return it.I will definitely be happy to purchase from them in the future and recommend them to others. Great company. Great customer service!This is a very cool device and it has won awards.I bought it for a condo that we use as a vacation rental and stay in a few times a year. We had always used a key for the front door because the Home Owners Association mandated that we could not change our locks because the fire department would not be able to enter in an emergency if we did, so this seemed like the perfect answer.It worked while we were there just fine. When our first renters showed up, I started getting all kinds of messages about the lock jamming and that we needed to take a key when we left. Messages stating that the fingerprint recognition which we had not enabled was being used incorrectly and was going to be disabled. I figured it was user error until our long-time renter, who is extremely handy, arrived and could not make the lock work.Then I got a message that all these problems would be solved if I would authorize a firmware update, and was told my phone needed to be near the lock. I was more than 3000 miles away.This is probably a great product if you install it where you live, but don't count on it for a vacation rental that you are not within easy access of. Our kind renter took it off for us and installed a regular keypad entry keyed to the master key.The SwitchBot will be long past a return date by the time I get back to the condo. I wish I had known.