Why does my monitor flicker or show a black screen?

Ensure your laptop supports DP Alt Mode and 4K@60Hz. Some systems may not support advanced monitor features. Lower resolution/refresh rate if stability issues occur.

Why isn’t my device detecting the hub?

The hub may not initialize on some systems. Reconnect and ensure all ports are secure. Supported OS: Windows 10/11, macOS 10.14+, Android 11+, iPadOS 15+.

Why are some USB devices not working with the hub?

Avoid connecting multiple high-power devices (SSDs, webcams) at once. If needed, use a 100W USB-C PD adapter on the PD port to provide extra power.

Why is my laptop not charging or charging slowly via PD port?

The PD input supports up to 100W. Use a proper 100W-rated USB-C adapter to ensure enough power for charging your laptop.

The hub feels hot during use. Is this normal?

Yes. Tested under full load for 2+ hours, surface stays under 50°C (40°C in AC). The aluminum case aids heat dissipation, so some warmth is expected.

Brand	Amazon Basics
Product Dimensions	11.94 x 4.6 x 1.5 cm; 80 g
Item model number	GDUD1040
Manufacturer	Amazon
Series	USB-C 6 in 1 Hub
Colour	Light Grey
Operating System	Windows, macOS
Item Weight	80 g
Guaranteed software updates until	unknown

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