eufyX10 Pro Omni Robot Vacuum and Mop Combo, 8,000 Pa Suction, Dual Mops with 12 mm Auto-Lift and Carpet Detection, AI Obstacle Avoidance, Auto Mop Washing, Auto Drying, Self-Emptying, Self-Refilling

We purchased this vacuum, Eufy x10 Pro Omni, for a house gift to ourselves for Christmas. We ordered it on Cyber Monday and didn't receive it until December 24th. No problem, thankfully we had a friend that remained in town and was able to go to our house on Christmas eve and place it in our garage. I started using the vacuum on Friday the 27th, 9 days ago and I have been running it through all the functions and everything I can to see if it has any issues or if it doesn't meet my expectations so I can return it if there are any issues. Before trying to use the vacuum, I watched all the videos and read as much material as I could on setting it up and mapping the home. After feeling comfortable about setting it up I started to set it up to map the house, following instructions in the manual I downloaded. Everything went pretty well and it seem to map out the rooms very well. I noticed if you have curtains that hang to the floor this will cause the vacuum to drive around the curtains and not get close to the wall. Also if you have a bed skirt around the bed it will not go through it to get under the bed. This prevents the vacuum from going under the bed to clean. Before we clean the rooms we pull this up and tuck it in so it will clean under the bed and I roll the curtains up so it will get closer to the wall. I have tried every command and different levels to vacuum different rooms, vacuum and mop bathrooms and the kitchen. The vacuum works very well and I like how it will self-empty at the time intervals I have set it at. For tile it mops and cleans very well with no streaks. Our hardwood floor it cleans it very well however, it leaves swirling marks as well as tire pattern marks from the wheels. I have tried different water levels and trying to clean twice. I do like that the vacuum washes the mops and then dry's the mop heads, so they don't begin to smell. Great feature. When it self-cleans, after vacuuming, it is pretty loud. I think this is because it needs a great deal of suction to clean out the vacuum and deposit it in the bag. This is not an issue if the base is in a different room away from locations you use to relax or watch TV. Even then, it's no problem because it only lasts a few seconds and you can run it when you're not home. I have tried every scenario this vacuum has to offer and it has worked very well and I have been pleased up until last night. Day 8 of testing. For some reason the task of cleaning or emptying the tray for dirty water does not work anymore. I looked up how to troubleshoot this problem and have done everything, several times, that was in two or three troubleshooting guides, video and written. I cleaned everything even though nothing was dirty, since we have only had this vacuum for 8 days, before this issue. See the picture of the water in the tray and how clean it is. Not a dirt or dirty tray issue. I have checked rubber seals, blown soft air through the lines with no issues of blockage. Filters are all clean and brand new. I've been working on this issue for three hours now trying everything and chatting with Eufy, sending Eufy an email explaining the issue with uploaded videos showing all the parts and me going through the steps they requested to fix the problem. I can't call them because they are not open until Monday and as usual, nothing goes wrong until the weekend. At this point I am at a standstill until I can troubleshoot the problem with an actual person. I will update this review once I go through this process and will explain the solution. If, there is one other than replacing the unit. More to come on this. Up until this issue started this vacuum has worked exceptionally well. I highly recommend if you purchase this vacuum to take the time to run it through every scenario, as I have, to make sure it has no bugs and/or that it meets your expectations. At this point I would recommend it to a buyer with caution. This is a very sophisticated piece of equipment that, in my opinion, has a lot of things that could go wrong. Things that even the best handyman won't be able to fix. This day and age, appliances with electronics and all the bells and whistles fail quite regularly and require expensive circuit boards and electronics to repair them. Not to mention the cost for the repair person to do it if you are unable. I recommend purchasing the extended warranty. If not, run this thing every which way to Sunday before the 30-day return expires and then hope nothing fails, especially on a weekend, after the warranty has expired. More to come on this.Update. Eufy emailed me a return label and instructions to send back the base not the rob vac. I had saved the original box therefore, sending it back was not a problem. It took over a week to get a replacement base. I contacted Eufy per my concerns of this elapsed time were I was not able to continue testing the vacuum and its features within the 31 day timeframe for a full refund. They assured me they would extend this date by two weeks. I received the new base shortly after a week. When I returned the base I sent in the cord to the unit and left the vacuum bag installed. When I received the new base it was missing the cord and did not have a vacuum bag. I contacted Eufy and they assured me a cord and a pack of vacuum bags would be shipped. It’s been now almost one more week and I have yet to receive the shipment. For two weeks I haven’t been able to use the vacuum. Eufy did issue me a number to receive two wash pads for free. I had to go to a site through a link emailed to me and enter the code. Problem is, the code covered $10.00 of $12.00 cost do I had to pay $2.00. I contacted Eufy and they said they would reimburse me the $2.00 however, I would have to wait until I receive the pads and then I would need to contact them at such time. Now I’m waiting for the cord, vacuum bags and wash pads. Sorry this review has turned into a novel. I just want to put everything out there to help others to decide on a purchase. As for the vacuum and what I have experienced, while I was able to use it, I am very pleased with the results.Received the new base and everything has worked exceptionally well. Whenever I send the support or customer service an email or a question they always respond immediately with an answer. This unit I would recommend to anybody who has animals. I’ve not had a problem with dog hair tangling in the brush. If someone in the family has long hair that will get tangled in the brush. Great little mid price vacuum fantastic customer service.

I bought this unit in Oct 2024 for use in a 1500sf single level home with vinyl floors throughout and area rugs in most rooms.Home is located outside Florence AZ, which is a dusty desert. We have 2 dogs and 1 cat that come indoors through a doggie door. We run it daily.Pros:*This vacuum has worked well sucking up dust and hair.*Unit does not clog or bind up on what it gets off the floor.*App tells you exactly what's wrong.*Rarely gets stuck - it's gotten stuck only 2 times since Oct (5 months) and both were due to the wash pad coming off after it got hung up on the edge of a rug.*Smart, no problems to run it on a schedule.*Kit to replace brush, wash bads, roller, and filter is reasonably priced (thank you).Cons:*Doesn't pick up cat litter (I use clay little), instead it spreads it over the house.*As others have mentioned, it's loud when it ejects the dust at its station.All in all, way better and smarter than the ones from years ago. Love that it cleans and mops my floors every day. I'll buy another when the time comes.

I'm a tech research fanatic. Before I spend more than 10 dollars, I research the company, the product and if unsatisfied upon finally receiving the product, I send it back with honest feedback.We have a lower-priced robot vacuum that we have been using for a couple of years. We were more than happy with that one. It bounced around the house randomly vacuuming and kept our house pretty dog hair-free! Then we'd change the tank and we'd have it mop every couple of weeks or so and it did a fairly good job at that too. Never had a complaint.My mother wanted to give us a gift this past Christmas that made our life easier. One of us has cancer and it had become increasingly difficult to keep up with house chores with all the travel, the chemo appointments that were 3 states away and balancing a career on top of food shopping, doctors appointments and the list unfortunately goes on. I knew what I wanted because I was so impressed with the less-featured robot vac that we currently had and how it gave me back some time for other things. It still required managing while it was running, but so inspired me to research more featured units.My extensive research compared the Eufy Omni X10 with other much more expensive models. The review videos I saw online and magazine reviews I read occasionally had this model as a contender. Sweeping and mopping a 3000-square-foot home takes a lot of time. With that challenge also comes the age of the house. The transitions between older rooms and renovated rooms were a major obstacle for our current robot vac and mop, as well as having various-sized carpets on a parquet wood floor. It got stuck everywhere. The house constantly needed vacuuming and some of it needs vacuuming and mopping fairly frequently. Daunting for a machine to handle? Not this one...I am continually amazed by the precise cleaning this little robot does.Upon initial setup, it took itself on a tour of our entire house (unaided by me) and mapped the house perfectly. I then went in and named the rooms and chose an easily customizable routine to do a food cleanup in our kitchen every night after dinner; it wakes up at 9 PM, heads to the kitchen and vacs and mops the whole floor, even has a setting to mop the edge which, takes a little longer, but impresses me. I now just sweep all the counter crumbs and bits and pieces of small food prep right onto the floor and walk away. I also have an every other day program that vaccuums some rooms, and both vac and mops other rooms. Bathrooms, I have it clean twice every other day. The unit knows when I've moved furniture and is able to go back and forth during it's cleaning cycle to empty the dust bag. clean it's mop heads, dry them off, get a little charge and head back to where it left off.I also have 2 Jack Russells who shed a lot and get their dirty little paws on everything. The bot takes care of their little (filthy muddy) paw marks and the hair too. I never see it.The only thing you need to do is take care of filling it with fresh water (and cleaning solution that you can buy separately from Eufy) and empty the dust bag and dirty water tank when it tells you. When the bot empties itself, it's about as loud as a normal vac so, I have it clean in the daytime so it doesn't interrupt sleeping. I also diligently clean the dirty mop tank and the tray the bot sits on in the home base. It's the least I can do for something that has given me back hours each week to enjoy with my spouse.I don't give 5 stars easily to any product. But I can't recommend anything more strongly than this very smart little vac/mop bot. As always, order replacement items when you buy it, get an extended warranty and take care of it to ensure a long lifespan. This is a great product.Now, if we only had a drone duster bot that could also do windows. I'm sure it's coming and when it comes to housework, I'll get that as well.