GE Profile Opal 2.0 XL with 1 Gallon Tank, Chewable Crunchable Countertop Nugget Ice Maker, Scoop included, 38 lbs in 24 hours, Pellet Ice Machine with WiFi & Smart Connected, Stainless Steel

I purchased this GE 2.0 XL . over 2 years ago and now found a loud noise coming from the auger. This has been my favorite appliance for over two years. I followed every time to clean the equipment with white vinegar and tried the defrosting method overnight. If some one could help with repairing the issue I would appreciate it

I’ve seen too many companies operate like this lately, and GE seems to be following the same playbook. I ironically bought this from Amazon — and this ice maker isn’t cheap. On the outside it looks sleek, but inside it’s completely rotten: false warnings, random stops and starts, terrifying squeals, and general unreliability. Customer service was a complete disaster. I was just a month past the one-year warranty, and the representative refused to help, offered no solutions, and eventually hung up. No accountability, no concern — just cold corporate scripts protecting GE’s profits. This appliance is all style and no substance. Expensive, flashy, and fundamentally broken. If you value your time, or money, do not buy this. GE clearly cares more about profit than quality or customer experience. Amazon too? They haven't weighed in!

El producto no funciona , la bomba de agua no trabaja y sale la leyenda de add water ,

WHEN THE ICE MAKER WORKS IT WAS GREAT. SUPER DISAPPOINTING THAT IT ONLY WORKED FOR ABOUT A MONTH AFTER PURCHASE. CUSTOMER SERVICE HAS BEEN A NIGHTMARE. THEY EXPECT YOU TO KEEP A HUGE BOX LYING AROUND THE HOUSE FOR AN INDEFINATE PERIOD OF TIME SO THAT YOU CAN SEND IT BACK TO THEM IN ITS ORIGINAL PACKAGING SO THEY WILL HONOUR THE WARRANTY. I AM ON THE HOOK FOR 'DAMAGES' THAT MIGHT HAPPEN WHEN I AM MAILING IT BACK TO THEM TO FIX IT. IT WEIGHS ALMOST 50 POUNDS. I CAN NOT FIND ANY LOCAL PLACE TO WARRANTY IT. NO ONE FIXES SMALL APPLIANCES ANY MORE. IT IS VERY NICE LOOKING, BUT WHAT THEY ARE DOING ON THE INSIDE OF IT, IT IS SUPER UNRELIABLE. THEY ALSO SHIPPED ME A DIFFERENT PRODUCT THAN THEY DELIVERED TO ME. THE INVOICE DOESN'T MATCH THE PRODUCT. I AM TRYING TO GET THAT FIXED BEFORE I SEND THEM ANYTHING. BRUTAL CUSTOMER SERVICE. DO NOT PURCHASE

UPDATE: I got the third unit and IT'S ALSO DEFECTIVE. I'm convinced there is ZERO quality control going on at GE, and I am extremely dissatisfied with the service. It takes AGES to get anything done, and their support phone line closes before I get off work most days, so it's near impossible to reach them on top of that. I can't use the actual word here, but enborkification is very real, and I will not be purchasing from GE anytime soon. TL;DR: Great machine if you can get a good one. I got three defective units in a row, one of which appears to have been used before. Currently waiting for a FOURTH replacement unit. Customer service has inconvenient hours and seemingly can't play most video files (.mov with h.264 seems to work best for them). 2/3 of the reps I spoke to were great, the other one being frankly pretty rude. For now, I'd recommend getting a 'dumb' nugget ice maker, a cheap outlet timer (like the ones for fish tank lights) if you need the scheduling feature, and set calendar alerts for cleaning and descaling. I want to start off by saying I love this ice maker. Nugget ice is great, I love the smart features, I love the design, and I love how easy it is to use. The instructions, especially in the app, are clear and thorough. The machine tells you exactly what it needs on both its display and through push notifications to your phone. The scheduling feature is great, and allows me to have ice in the morning and when I get home without wasting energy when I'm away. It's decently quiet for the amount of ice it pumps out with the occasional fit of light noise, mostly quiet squeaking every now and then. That is if you get one that works properly. Now, for how expensive this thing is, I would expect some good QC. My first unit developed a rapid tapping noise whenever it was running within the first couple of months. Since this was near a major living area in my home, this was unacceptable. I do not have hard water where I live, and I only ever put filtered water through it. I cleaned it whenever the cleaning light came on, and I took very good care of it. After some fruitless troubleshooting, I decided to contact customer support only to find out you can only CALL them since Opal apparently has its own support separate from GE. This would have been fine, except I had to take time off work to contact them, as their business hours lined up perfectly with my own work schedule, not that I could have known that going in since Opal Support doesn't have its hours posted anywhere at time of writing. Having done that, they actually took my call quite quickly and were pretty friendly and attentive despite connection issues from a storm at their office at the time. They sent me an email so I could reply with the information they needed. Their computers seem to have trouble with certain video files, so if you need to send them videos, make sure you sufficiently compress them and do NOT use HVEC encoding or the MP4 video format. After working through the technical difficulties in communication, they sent me an advance replacement, which was great and more than I was expecting. I thought that'd be the end of it, but I had issues with the replacement immediately. The replacement I got looked used (not refurbished), and since I initially paid for a NEW unit, I was pretty disappointed. There was a large scratch across the top panel, a scuff on one of the sides, and a chip in the front control panel that could be seen from across the room. Even after bringing this up with support in a follow-up email, they said I still had to send the first one back since the RMA was tied to its serial number and I would need to initiate another exchange, so I set up the second ice maker and cleaned it thoroughly. After turning the second one on, it was noticeably louder than the initial one. It buzzed loudly like a power transformer, but that wasn't even the worst thing about this one. On top of making ice more slowly than the first one, it shuts off and refuses to make ice seemingly at random. Every time this happens, it needs to be unplugged for 20-ish seconds, then plugged back in and have the power button pressed, which is tough on my knees since it's plugged in under my counter. Consequently, the scheduling feature, one of my favorite things about this machine, is no longer reliable since no one knows when it will decide to go on strike. I tried to contact support via email again, but even after a few attempts over the course of just over a week, I didn't get a response, so I had to take more time off work to call their support line again to talk to a rep. This time, I was on hold for about 15 minutes with an estimated wait time of 0 before being connected to a rep. This rep, unlike the first, made me feel like I was inconveniencing her by seeking support, and like I was an idiot for asking clarifying questions to make sure we were on the same page. She also seemed like she wanted to pass me off to Opal WiFi support (which is bafflingly ALSO its own separate service) to troubleshoot the "connection issues" I wasn't having with this device. I was told to send more info to our existing email chain and the rep hung up to "let me do that" rather than just hanging on the line while I did. After sending the info, I was connected to a different rep and had a better experience similar to my first contact (no wait time, friendly rep), which was a relief. A second exchange is now arranged, but this time I'm not getting an advance replacement and I will be without ice for about two weeks. For something this expensive, this level of QC is frankly embarrassing. I bought it in May of 2024 and still don't have an acceptable unit. I'm starting to think they're taking this long on purpose to dodge honoring their 1-year warranty. With service and QC like this, I cannot in good faith recommend this product, as much as I liked it the first month I had it.