Can this product connect directly to HomeKit or other Matter-enabled ecosystems?

No, the product requires a Matter controller to connect to any Matter-enabled ecosystem, including HomeKit. Please refer to the image above, which lists the required Matter controllers for each ecosystem.

Can the Aqara U300 be used on outdoor doors?

We do not recommend exposing the product directly to rain or snow. If used outdoors, it must be installed under a covered entrance (e.g., a porch or awning).

Is this a Wi-Fi-enabled smart lock?

No. It utilizes the Matter over Thread networking protocol and requires a compatible Matter-and-Thread-enabled smart hub for network integration.

How do I know if this will fit my door?

The lock fits doors with a 2 3/8" or 2 3/4" (60–70mm) backset, 1 3/8"–2 11/64" (35–55mm) thickness, and a 2 1/8" (54mm) hole. If your door has two boreholes (typically for separate deadbolt and handle), a deadbolt-style lock may be more suitable.

What should I do if the mechanism doesn't turn?

Please first confirm door compatibility, ensure the lock is installed straight and level, and make sure the strike plate is properly aligned and installed.

ASIN	B0D496H9YV
Best Sellers Rank	#160,957 in Home Improvement ( See Top 100 in Home Improvement ) #769 in Home Security & Surveillance Biometrics
Brand	Aqara
Control Method	Touch
Controller Type	Apple HomeKit
Finish Type	Painted
Included Components	Smart Lock U300 × 1 user manual × 1 installation diagram × 1 x AA battery × 4 mechanical keys × 2 accessories set × 1 back plate × 1
Item Dimensions LxWxH	14 x 7.6 x 7.1 Centimeters
Item Weight	2 kg 500 g
Item dimensions L x W x H	14 x 7.6 x 7.1 Centimeters
Item model number	DL-D02D
Lock Type	Biometric
Manufacturer	Lumi United Technology Co., Ltd
Material	Zinc
Model Name	U300
Number of Pieces	1
Product Dimensions	14 x 7.59 x 7.11 cm; 2.5 kg
Recommended Uses For Product	Residential, Commercial, Tech-savvy Users
Shape	Oval
Special Feature	Fingerprint
Style	Modern Black
UPC	192784001639

Aqara Smart Lock U300, Fingerprint Keyless Entry Door Lock with Handle, Matter Over Thread with Apple Home Keys, Touchscreen Keypad, Smart Lever Lock Supports Apple Home, Alexa, Google, IFTTT, Black

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