Magic Gel Ice Pack for Back - Reusable Cold Compress Hot and Ice Flexible Back Wrap for Hot or Cold Therapy - ICY Heat Pads Designed for Backs - Lower Body Cooling Packs

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Edited:After I left the 1-star review, I felt bad. Normally if I product is defective I would contact customer service and ordered a replacement. I was in the throes of a new back fracture and in a lot of pain, however, so I quickly ordered one from a different company, even though I previously had a good experience with this company in a prior purchase.The reason I am raising this to a 5 star reviews is 2-fold. While I was waiting for my other product to ship, I actually found my old pink/purple cold belt that I had purchased a couple of years ago. That one worked flawlessly, which made me think that I had just gotten a lemon.Recently, the company messaged me through Amazon. They did not ask me to change my review but, instead, asked for more details about my experience. After I replied they messaged me back the next day saying they really appreciated my specific feedback so that they could follow up on this and make sure that this was not an ongoing problem. I was impressed by their sincerity, and they fact that they did not try to ask me to change the review or give their product another try.Looking back at this, I realize that if I hadn't been in so much pain at the time, I would have contacted the company and they would have replaced it right away and made it right.This pink/purple is still going strong and if I need to order another one I won't hesitate to order from this company. I think they make the best looking versions of this product and have actually received compliments on my old one.They have several thousand reviews, so my low review wouldn't make a dent in their overall ratings. But they cared enough about their product to reach out, and that means a lot in my book!I've had this for exactly 10 days. Loved it the first nine, but today I noticed my back was getting poked my something sharp. I reached my hand behind my backback and found what I thought must be some kind of thorn, although I had no idea how it would have gotten there. I pulled it out and tossed it, but then I started feeling more pokes. I pulled it off and discovered that the bottom velcro strip is disintegrating. it is pulling away from the fabric and little, sharp pieces of velcro are flaking off. (There were more than what is shown in the photo.) This is what was piercing my skin through my shirt!I am so disappointed because I fractured my back 12 days ago and this has helped so much with the pain. But I'm worried that if I just order a replacement, the same thing will happen.I have the purple/pink version that I bought a couple of years ago that I just found and that one seems to be fine. I going to use this old one and maybe look for another brand.

Pain RelieverBrings relief without limiting my activities!

Works well hot or cold and doesn't take too long to freeze in the freezer. For that reason, it is good when you need a cold compress. When the compress is hot or cold, it lasts a sufficient amount of time. It is comfortable to wear, easy to use and worth the price.

This is a life saver. Not too heavy, easily foldable & quick to freeze. Stays cold for hours after a good 3-5 hour freeze. Really good size. Wish they made a bigger one. Will be getting more. Great, great buy.