Antarctic Star Nugget Ice Makers Countertop, Pebble Ice Machine with Chewable Pellet Ice, 34Lbs/24H, Self-Cleaning, Sonic Ice, One-Click Operation, for Kitchen,Office Stainless Steel Black

This review is more about the company Atlantic Star than the product itself. First the product. It has a nice compact design and makes ice quickly. The nugget ice is great and easy to chew, if that is what you are looking for. Drawback, it dumps ice into the bin right in front of the bin full sensor, so the unit shuts off with the bin about 3/4 full. I bought mine at the end of Feb 2025 and it stopped working in early Oct 2025. After some digging on the manufacturer's website I found the 1 year warranty. The warranty is not printed in the product paperwork. Since I am well within the one year, I contact the company for a replacement. I get a reply via text asking for details and copies of the receipt. They then requested a video showing the product not working and how it was plugged in and various other details. I sent the requested video and after a week I reached out and they said they couldn't open the video, so I made another shorter on and sent that. By now it was late October. I never heard from them again. phone calls, texts and emails all go unanswered. So I contact Amazon, first call I am told "don't worry. we will contact the manufacture on your behalf and get back to you". Three weeks, no response from Amazon. I call today and am told, there are no notes entered from my previous call, just a record that I called and that there is nothing that Amazon will do. There are plenty of good ice makers out there I would just be VERY careful about buying one from Atlantic Star and also know that if something does happen, Amazon will NOT help if one of their sellers acts disreputably. I hope this helps someone.

I love the pebble ice maker. I actually bought 2 of them. I keep one on my deck in the summertime and I have one in my kitchen. The pebble ice in my opinion is so much better than the large chunky ice cubes that come from ice cube trays. I like not having ice cube trays taking up space in my freezer. I recommend using the gallon of drinking water you get at the grocery store, to fill. I have well water and used that a couple of times and the minerals and rust particles clogged it up. A good cleaning with vinegar took care of the problem. I contacted customer service and sent them a video of the sound it was making they responded immediately and advised to clean in vinegar. Worked like a charm. It’s does make a sound when running, but it is not too loud. The machine will automatically shut off if the ice begins to back up. As the ice melts it will remake on its own. I also fill a few freezer bags with extra ice to keep in the freezer. I highly recommend this product.

Good ice maker at first, the spinner froze up a couple times had to thaw it out. 10 months in and its making a really loud noise and the ice that did come out of it before the noise was like slushy ice. Like I said previously was good, now it don't work. Where the fan is on the side,it looks rusted... it's been airing on my counter and should not have been riding already. Leakage can be a issue if you over fill it.. ice was small like sonic ice at first, so chewable,yes. The weight was bulky and slightly heavy, nothing to extreme.. overall I would not recommend for long term.. short term definitely, got us through summer.

Ice maker stopped working, I reached out to manufacturer customer service (beyond Amazon return window). After trying their troubleshooting suggestions, machine will did not work. They sent a replacement unit right away. Great customer service!

It produces great ice quickly. But 6 months in it started making loud noises and then stopped working. It ran well til it didn’t, we did not use the ice all the time. It would often melt and drain to make more ice. Do not feel cost was worth the length of time.