Q1: How to connect the wireless keyboard?

A: Turn on the wireless of your ipad and keyboard case, when you see the keyboard light flash, please press the pair button, the ipad page will show the "Bluetooth keyboard", just click it and connect it. (In any case, as long as the wireless is turned off, you need to click any key on the keyboard to reconnect.If you still can't connect the keyboard, you can choose forget the device and reconnect).

Q2: Why won’t the tablet connect with the Bluetooth keyboard?

A:(1)Please check if the Bluetooth keyboard is in pairing mode. Next open the Bluetooth on your tablet to search devices and connect.(2) Please check if power of the Bluetooth keyboard is sufficient. Lack of power also would not connect. Please get the Bluetooth keyboard fully charged before Using.

Q3: Will this case with keyboard designed for the iPad Pro 12.9 Release?

A: This keyboard is designed for the iPad Pro 12.9 2018 Release.(3rd Gen, Model: A1876/A2014/A1895/A1983).Can not fit for other tablets.

Q4: How to get replacement if you received damaged or defective item?

A: 1. Click on‘Tonb Shop’next to ‘Sold by’ at this product page, then click on‘Ask a question'on the right top of page. 2. Offer your order id and detailed issue to Tonb Shop Customer support.Tips: If you are not clear about your tablet model number, please contact Tonb Shop customer support team before purchasing it.
Compatibility:
iPad Pro 12.9-inch Case (New 2018 Model 3rd Gen, Model number: A1876/ A2014/ A1895/ A1983)
Specifications:
Bluetooth 3.0
ABS chiclet keyboard (higher quality than silicone keys)
Operating Distance: 10m.
Working Time: 60 hrs.
Charging Time: 2h-2.5h
Operating Voltage: 3.7v 4.2V Product Contents:
1 x Premium Folio Leather Case (Tablet is NOT included!)
1 x Wireless Keyboard
1 x Micro USB Charging Cable
1 x User Manua.

iPad Pro 12.9 2018 Keyboard Case, Tonb Shop Wireless iPad Keyboard + Folio Smart Keyboard Case, with Pencil Holder, Auto Wake/Sleep Feature for Apple iPad Pro 2018 12.9 inch, Black

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