--- product_id: 7980387 title: "Ten Principles Behind Great Customer Experiences, The (Financial Times Series)" price: "KD 14.21" currency: KWD in_stock: true reviews_count: 13 url: https://www.desertcart.com.kw/products/7980387-ten-principles-behind-great-customer-experiences-the-financial-times-series store_origin: KW region: Kuwait --- # Ten Principles Behind Great Customer Experiences, The (Financial Times Series) **Price:** KD 14.21 **Availability:** ✅ In Stock ## Quick Answers - **What is this?** Ten Principles Behind Great Customer Experiences, The (Financial Times Series) - **How much does it cost?** KD 14.21 with free shipping - **Is it available?** Yes, in stock and ready to ship - **Where can I buy it?** [www.desertcart.com.kw](https://www.desertcart.com.kw/products/7980387-ten-principles-behind-great-customer-experiences-the-financial-times-series) ## Best For - Customers looking for quality international products ## Why This Product - Free international shipping included - Worldwide delivery with tracking - 15-day hassle-free returns ## Description Ten Principles Behind Great Customer Experiences, The (Financial Times Series) [Watkinson, Matt] on desertcart.com. *FREE* shipping on qualifying offers. Ten Principles Behind Great Customer Experiences, The (Financial Times Series) Review: If you want to succeed in small business in America read this book! - If you own a small business, as I do, or run a Fortune 500 company this is the one book you must read. The ideas conveyed are easy to understand and most importantly easy for any business owner, big or small, to implement. I have read hundreds of business books and this is the only book that a business owner needs to significantly improve their business, period. Follow the ten principles and you will start seeing results in how your employees and your customers respond to the positive changes. If you follow the 10 principles your business will worry much less about being "disrupted" by the next innovation because your customers will already be so happy with the service they are receiving from your business. Hope the author has more advice for business owners as this book has gone to the top of my list of business books. Review: I also bought in UK and now in USA - As I now received further 12 more books and bought them from the US desertcart site, I copy my review in UK on here. The internal reviews from our company is all in unison. I also know more direct orders from my colleagues. This is very inspirational and spot on simple in order to bring theory to action! --------------------------- UK desertcart review I placed two pre-orders of a total of 24 books in October just after short contact with Matt. His input, pre-view and concept was so convincing that I "took the chance" for this amount of orders without even having held a single copy in my hand. Now a month after receiving the books and us beginning to spread them to a selective crowd of managers, I am really happy for what we have done. The concept is so basic and so direct in approach that it supports what we are striving for. We will continue to focus on improving our products like any company needs to do, but we will also in paralell drive the aspects of what we call Quality Service Experience. This books suppports the basics of this mindset. Behaviour & Attitude are basic key elements in any full scope product delivery. Examples are plentiful and valuable. Website with worksheets and updates are adding good value. For us (for many it could be the main value of the book) I can see strong added value in driving simplicity in product design. To examplify it, I take a quote from Apple and I think it was Steve Jobs words in one of their brochures, "Simplicity is the ultimate sophistication." Thanks Matt, the book is a great support in the above mentioned topics. More orders are very likely to be placed soon on our behalf and further reviews will be placed as we work more with it ## Technical Specifications | Specification | Value | |---------------|-------| | Best Sellers Rank | #911,920 in Books ( See Top 100 in Books ) #480 in Customer Relations (Books) #1,909 in Systems & Planning #1,993 in Sales & Selling (Books) | | Customer Reviews | 4.5 4.5 out of 5 stars (280) | | Dimensions | 6 x 0.6 x 9.1 inches | | Edition | 1st | | ISBN-10 | 0273775081 | | ISBN-13 | 978-0273775089 | | Item Weight | 1.05 pounds | | Language | English | | Print length | 240 pages | | Publication date | December 6, 2012 | | Publisher | FT Publishing International | ## Images ![Ten Principles Behind Great Customer Experiences, The (Financial Times Series) - Image 1](https://m.media-amazon.com/images/I/71tCa5bLE+L.jpg) ![Ten Principles Behind Great Customer Experiences, The (Financial Times Series) - Image 2](https://m.media-amazon.com/images/I/71KUbUIEm-L.jpg) ## Customer Reviews ### ⭐⭐⭐⭐⭐ If you want to succeed in small business in America read this book! *by A***R on August 10, 2016* If you own a small business, as I do, or run a Fortune 500 company this is the one book you must read. The ideas conveyed are easy to understand and most importantly easy for any business owner, big or small, to implement. I have read hundreds of business books and this is the only book that a business owner needs to significantly improve their business, period. Follow the ten principles and you will start seeing results in how your employees and your customers respond to the positive changes. If you follow the 10 principles your business will worry much less about being "disrupted" by the next innovation because your customers will already be so happy with the service they are receiving from your business. Hope the author has more advice for business owners as this book has gone to the top of my list of business books. ### ⭐⭐⭐⭐⭐ I also bought in UK and now in USA *by F***K on March 12, 2013* As I now received further 12 more books and bought them from the US Amazon site, I copy my review in UK on here. The internal reviews from our company is all in unison. I also know more direct orders from my colleagues. This is very inspirational and spot on simple in order to bring theory to action! --------------------------- UK Amazon review I placed two pre-orders of a total of 24 books in October just after short contact with Matt. His input, pre-view and concept was so convincing that I "took the chance" for this amount of orders without even having held a single copy in my hand. Now a month after receiving the books and us beginning to spread them to a selective crowd of managers, I am really happy for what we have done. The concept is so basic and so direct in approach that it supports what we are striving for. We will continue to focus on improving our products like any company needs to do, but we will also in paralell drive the aspects of what we call Quality Service Experience. This books suppports the basics of this mindset. Behaviour & Attitude are basic key elements in any full scope product delivery. Examples are plentiful and valuable. Website with worksheets and updates are adding good value. For us (for many it could be the main value of the book) I can see strong added value in driving simplicity in product design. To examplify it, I take a quote from Apple and I think it was Steve Jobs words in one of their brochures, "Simplicity is the ultimate sophistication." Thanks Matt, the book is a great support in the above mentioned topics. More orders are very likely to be placed soon on our behalf and further reviews will be placed as we work more with it ### ⭐⭐⭐⭐ Good read *by H***A on October 29, 2014* I wish there were more examples but the book is still good for inspiration ## Frequently Bought Together - Ten Principles Behind Great Customer Experiences, The (Financial Times Series) - The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists - Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams --- ## Why Shop on Desertcart? - 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016 - 🌍 **Shop Globally** — Access 737+ million products across 21 categories - 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price - 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members) - 🔒 **Secure Payments** — Trusted payment options with buyer protection - ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews **Shop now:** [https://www.desertcart.com.kw/products/7980387-ten-principles-behind-great-customer-experiences-the-financial-times-series](https://www.desertcart.com.kw/products/7980387-ten-principles-behind-great-customer-experiences-the-financial-times-series) --- *Product available on Desertcart Kuwait* *Store origin: KW* *Last updated: 2026-05-19*