My earbuds are charged, blue tooth is on but not synching. Has anyone else had this problem?

Try resetting your earbuds if you have taken off the protective film already on your buds connector pins. Put them in the case and hold the touch controls at the same time on each bud for 8 seconds you'll see the case flash 3 times. You should have them reset at this point. Then pair again. Hope this helps

can only one at a time be paired and used with a phone?

If your thinking to just use one and leave the other in the case then yes, I alternate mine in and out all the time, but if your thinking to keep one and then give one to friend to connect to a different device, I don't think so...

I just got my pair. How do i know when the case needs to charge?

It'll flash red on the front. Everytime you or them away it'll glow white/silver.. That's charging them. When you close the lid it'll turn the buds off automatically. When the car needs to be charged it'll flash red when you place the buds in the case and close the lid.

Control Method	Touch
Control Type	Volume Control
Compatible Devices	Cellphones, Desktops, Laptops, Tablets
Enclosure Material	Plastic
Water Resistance Level	Waterproof
Specific Uses For Product	Music
Cable Features	Without Cable
Additional Features	Fast Charging
Headphones Ear Placement	In Ear
Headphone Folding Features	In Ear
Frequency Range	20-20k HZ
Impedance	16 Ohm
Noise Control	Sound Isolation
Item Weight	1.44 ounces
Unit Count	1 count
Connectivity Technology	Wireless
Wireless Technology	Bluetooth
Color	Black
Style Name	Classic Edition
Battery Charge Time	28 Hours

Soundcoreby Anker A20i True Wireless Earbuds, Bluetooth 5.3, App, Customized Sound, 28H Long Playtime, Water-Resistant, 2 Mics for AI Clear Calls, Single Earbud Mode

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