Cooper & Hunter 12,000 BTU PTAC Packaged Terminal Air Conditioner & Heat Pump – Built-In 3.5kW Electric Heater – Includes Wireless Smart Kit, Remote & Power Cord – R-32 Refrigerant

For the price the performance is top notch. I put it in a house 480 sq ft. It cools it better than a mini split. The air flow is great. It also has a low profile, which makes it a sleek design. Just keep in mind the sleeve and outside grill is NOT included. You have to order these separately. So make sure you price the ones that include those, might save you some money. This was easy to install.

We had a 12 year old PTAC in our apartment, so I wanted to upgrade before it died completely. After researching the available units, I settled on this Copper Hunter. I liked the idea it was also a Heat Pump and not just heat strips. Because I already the sleeve in the wall, just slid out the old, slid in the new (perfect fit) and BAM, I was upgraded. We had that super cold snap in December and wind chills were near -30 degrees. (we are near 700 square feet of area) We stayed super toasty! It has a digital temperature setting that is easy to read and change. The only thing that keeps me from 10 Stars is it doesn't keep an even temp. We can set it on 70 degrees, and it may get 75 or higher in our room, but if we lower it even 1 degree then the room cools way down. But easy to change, so no big, I guess. Oh, much quieter than our previous unit. Energy efficiency, time will tell... UPDATE. After a few months of winter, I am not as pleased as originally. When it gets into the low 30's and 20's it still keeps us plenty warm. But at times it gets very noisy. It may be the defrost cycle. It has trouble maintaining an even temperature in our apartment. I can set it at 68 for the night and it may get up to 75 in small apartment. I turn I down 1 degree and it now gets below 70. If it's warmer outside say in the 40's I have to bump the temp up over 70 to keep it warm. I realize it matters if the heat strips have to come on, but at times when it's cold I sounds like it is going to come apart. Warmer weather is coming, just hope the cooling setting works better.

Easy to install and does the job. Not too loud either. Also great Amazon customer service. Cover arrived slightly damaged and a replacement was sent quickly.

Unit was easy to install and set up. It worked great for the first few months. The unit iced up one day, so I turned it off to let it defrost. After it defrosted it worked for a short while. During a cold day the unit completed shut down and would not restart. Tech support was not very helpful and they gave me a number for a local hvac business. If you do buy this unit, which I wouldn't recommend, make sure you register it immediately or the warranty will not be valid.

Needed to replace our 14-year old unit and this unit was recommended. I’ve never made this large of an online purchase but felt it was safe ordering through Amazon. We had a friend install the unit. As it was a standard size, it was easy to install—pull out the old and push in the new (our previous sleeve and grille fit, so we didn’t need to purchase them). The unit is very quiet and I love the digital capabilities—our old unit had dials for the settings. My only gripe was the delivery. I was told (in the “checkout” process) that the Amazon driver would contact us to make delivery arrangements, since this was a large item; however, they didn’t. We woke up one morning and it was on our porch (sometime before 7am), on its side—a heat pump unit should never be laid on its side, and we didn’t know any better, so we brought it in, like it was delivered. Thankfully, we didn’t have any issues.

It’s not the same quality as the PTAC unit that I replaced. It takes longer to heat up! It is working though!

It keeps me cool in the summer and warm in the winter. It's quiet and easy to adjust. No problems for the first several months with nearly daily use. What more need I say? Well, the set up directions could be a tad clearer.

Gets the job done but man is it LOUD!!!