Curt 12097 Class 2 Trailer Hitch With Ball Mount, 1-1/4-Inch Receiver For Select Volkswagen Tiguan

Item received and it makes me satisfied to my needs

I purchased one of these for my 2016 VW Tiguan as I've been very happy with Curt products in the past. The installation on the Tiguan is super easy, just cut out a marked panel and bolt on the hitch with 4 bolts. The moment I tested my  Thule 917XTR T2 2 Bike Platform Hitch Rack (1.25-Inch)  bike rack it was apparent that the Curt hitch was welded off square, causing the rack to be tilted several degrees to the left.I contacted Curt Manufacturing customer support and was given the runaround about how it's the bike rack and I'll have to take measurements, photos etc. to prove this is the case! I would have to call back to be given instructions on how to send them the measurements & photos. WTH Curt?? Go to the Saris Cycling Group for a lesson in excellent customer service and a company that stands behind their products 100%.Thanks goodness for Amazon's simple, no questions asked, replacement policy. It took <1min to get a replacement product sent out. Yay Amazon! Hopefully the QA was better on the new replacement hitch!UPDATE: I received the replacement hitch from Amazon, guess what? This hitch was also not welded square! Curt clearly has a manufacturing issue here. If you are using this for a regular hitch, you probably wouldn't even notice, but with a bike rack it's very obvious. I ended up returning this also and got a Reese Towpower 06625 hitch which is perfectly square. Thule 917XTR T2 2 Bike Platform Hitch Rack (1.25-Inch)

The Curt hitch for my VW Tiguan arrived as described. Holes aligned to vehicle. Also included fasteners for mounting hitch.

This was surprisingly easy to install, the video available online is very clear and helpful. Makes it hard to believe some rack shops charge hundreds of dollars to install these things.

The item is as described but it did NOT come with bolting hardware or a pin as described in the details. Either its a copy/paste error to whomever populated the description of this product or it was forgotten in my order. This issue caused a ton of headache a few days before my trip as there is no instructions that told me bolt size, metric (for my Volkswagon) or standard, etc. To anyone else who has this issue, here is a link to a PDF: https://www.curtmfg.com/masterlibrary/12097/installsheet/CM_12097_INS.PDF

Easy to install.