Cookshack Electric Smoker Oven Model SM066

After tripping the gfi multiple times I called customer service- they had me purchase a new heating element- not ideal. Now it doesn’t turn on. Customer service says it’s a common problem and since I altered it it’s no longer covered under warranty. Seems criminal to me and I no longer have confidence buying unfamiliar products from Amazon because of this experience. Certainly advise against any Cookshack products.

This is the MOST AMAZING smoker! It was precisely described; delivery was carefully done, so all parts were well packaged; and the first test was phenomenal, smoked ribs, brisket and hot links. We had some sticking to the chrome shelves of the meat, so maybe a spray of something like PAM or a light coating can simplify cleanup. Highly recommend the product; Cookshack did a great job on this smoker.

I bought an Amerique smoker several years ago.. right at $1,700. The smoker works fine, but recently I had to replace the meat probe. I ordered one ($85.00!!!!!) From CookShack and it doesn't fit my smoker. The original probe was heavy stainless steel construction. The 'new' one they sent is flimsy plastic. The same old story... cutting corners to save a dime. Here is the instructions I got with my $80 plastic part... WARNING: Only a qualified electrician or authorized service representative should perform this work. Disconnect the oven from all electrical power before cleaning, performing maintenance or service work. Danger of electrical shock exists if this instruction is ignored. DO NOT ATTEMT TO WORK ON AN OVEN THAT IS HOT OR SERIOUS BURNS CAN RESULT TOOLS REQUIRED: Electric Drill, 5/8 drill bit, Phillips Screwdriver, 1/2 wrench. 1. Remove the back cover plate if the jack is on the side of the oven. 2. Remove controller from oven if the jack is mounted on the side of the control head. 3. Unplug the old jack wires from the back of the control board. 4. Remove the old meat probe jack by removing the nut located under the spring loaded jack cover. 5. Drill the mounting hole out with a 5/8 drill bit and drill. 6. Install the new meat probe jack in the drilled hole insuring the jack cover is installed. 7. Plug the new jack back into the control board. 8. Re mount the controller or the back cover plate. 9. Do a test to insure the probe functions properly. 10. Contact customer service if you have any questions or concerns (800) 423-0698.

Great smoker and great customer service. Couldn't be happier.