Future-Ready Retail: How to Reimagine the Customer Experience, Rebuild Retail Spaces and Reignite our Shopping Malls and Streets

This is a very timely, topical and thought provoking book on the future of retail post the pandemic. It is all about how retailers can improve the customer experience to become more relevant and convenient for their shoppers. It also looks at the future for high streets and considers some of the biggest themes in store and online based retail right now. A very useful book for both specialists and generalists alike, with plenty of real life examples which makes the subject matter more easy to relate to. For anyone interested in the fast-moving world of Retail, this is definitely worth a read.