KAHUNA MASSAGE CHAIRSM-7300 Dark Brown/Black for Premium Quality Comfort and Relaxation at Home- Top Performance-Total 9 Auto Programs Including 4 Special Programs with SL-Track Rollers

Great chair.... I used to have a OSIM U-Astro Zero Gravity chair that lasted me 7 years... and it was heavily, heavily used. Finally it suffered from metal fatigue and the insides snapped and I decided it was time to buy a new chair.I spent months and months comparing different chairs, and I went with this one because I sometimes have heavier and larger friends who use the chair, and wanted a chair that lasted longer - at least 5 years and I'll be happy... compare to getting massages and these chairs will always pay for themselves in just a few months.For this price/feature combination, I do not think you can beat this value. I would have gone with White Glove delivery, but the non-white glove included the free foot/calf massager so I went with that option and gave the free massager to my 80 year old parents, and yes, it's a nice freebie.So, on to the features... I'm putting the pros and cons together:Delivery - I live in a high rise and they put this right inside my front door of my condo, nice!Assembly - watch the video - easy as pie - although the side panels keep popping out, our fault, we just need to secure that betterFeatures - great - a lot of great programs! No need for the LED light on the side, that's just silly, but I can see it as something that attracts people.Remote - much, much, much improved, probably the best remote I've seen to date. However, this doesn't mean it's perfect... they really should have wifi connectivity to upgrade the remote and the chair functions over time... yes, you still have to get through a few levels of menus, but it's no big deal and only takes a few seconds.Leg Extension - great, although I wish it lifted higher when on zero gravity or just higher in general, also all new chairs should have legs that rotate inwards and disappear.Massage quality - excellent - 6 rollers makes a world of difference compared to 4-roller chairs, as does the L track that gets past your butt and onto the bottom of your thighs. I'd suggest that the rollers have the infrared heating.Build - this is where it's a little bit of an issue on quality control - the 'leather' seat is askew a few degrees... not much, but enough to bother me... it's just at an angle. I hope that they can fix this with my next chair.Foot and Toe Rollers - WOW - they're incredible... I feel like this thing even gets between your toes... yes, it can be a little rough, but you should be wearing socks at all times otherwise ewwww gross, why are you using a chair with bare feet?! I suggest that when they sell these chairs they include a box of 'clean room' booties/socks - or just buy a box of 100 pair, like for new homes or clean rooms. This would be a nice thing to include in the package.Wall distance - this is the best advantage over my previous chair - being able to keep close to a wall is one of the nicest things that's ever happened to massage chairs... now, if they could make the foot-rest rotate and hide away, and the head-rest raise and lower to look more like a normal piece of furniture, then all of the world's massage chair problems would disappear and they'd sell tens of thousands of these!Biggest weakness: the top of the shoulders and the neck are almost totally disregarded... suggest that you lean back and raise yourself up during the 'body scan' then go back deep into the chair - this means the rollers will hit your neck and shoulders - this is a problem with most chairs, and the U-Astro had a head-rest with little 'pins' that would massage your neck and shoulders. This company should have the same exact thing - a headrest that has neck rollers, and has little vertical 'fingers' that massage the tops of your shoulders... this is absolutely necessary.Conclusion - it's an amazing chair... I'm ordering a second one in the next week or so. I have 18 homes, but I'll stick with two chairs for now... maybe I'll buy them for the rest (they're airbnb properties, and having a massage chair would mean more people would select my places over other places, I'd put money on it!). Buy it, don't think twice, you won't regret it... and yes, I did spend months comparing features and prices and this truly is the chair that beats all others out...

So, I cannot tell you how nervous I was to purchase an item of this cost, that is so dependent upon the experience of it's use, without ever being able to see, touch and try it out. However, given that there was only a couple of brands in stores locally, I felt like my experience was limited enough and that the reviews were good enough that I'd take the chance. At this point, about 45 days in, I am very pleased with the chair. I provides a massage that I and my entire family enjoy, and the product seems to be high quality and the appearance of the chair is nice enough that I'm not embarrassed to have it sitting out (though I'd prefer it didn't have a name on the side as that does cheapen the look). Having used the chair daily, I notice a number of things that do make me question it's operation, though I'm not sure if I'd have similar thoughts with some of the other chairs I've tried in brick and mortar stores if I used them everyday and had the chance to be more critical. In particular, the chair seems a bit noisier then I remember from chairs I've tried in Brookstone for example. It's not so noisy that I notice it when someone else is in the chair, but I do hear some creaking and popping at certain points. Not a deal breaker, but it does make me wonder. The biggest down side, which has been referenced in several reviews is that the remote is horrid. The automated programs are good, some better than others, but their is almost no ability to customize an automated program, nor to create a custom program that provides and variability, and learning how to use the remote is trial and error at best. Add it that the buttons don't light up and it makes it nearly impossible to adjust if you are using in a darkened room (which I do to relax). Further, the chair, for some insane reason, does not return to a default sitting position when most of the programs end. So, if you are in the zero gravity, and the 20 minute program ends, the chair turns off with you still laying back in the zero gravity position. Meaning, you must turn the chair back on and manually return to the default sitting position. Not the end of the world, but an obvious design error that should have been easily fixed and provided as a standard feature. I also find that the head and neck pillow really gets in the way of the neck massage, so I've removed it. Again, I found a fix, but it seems silly that the designers wouldn't have thought of it. Others have complained about the strength of the foot massage, but I LOVE it. All in all, I am very satisfied with the chair, though I do sometimes wonder if I could have got a better chair for the same money.... Without the ability to try them all side by side and made a direct comparison, I think I did well and got a fair deal. I do really enjoy the chair, and use it every single day that I'm home.

So we ended up returning this chair for a different one but still have great things to say. It's important to note that this chair is best suited for people who are taller and bigger (think 5'11" and above) for it work optimally.The quality is obvious in the chairs themselves, the programs are great and provide a well rounded and relaxing massage. There is a lot of variety in the programs that was useful as well. The yoga stretch was definitely a favorite of mine. Because my partner and I are both around 5'9" it was harder for the scanner to get us every time. It resulted in not always feeling like our neck and shoulders were getting massaged. This is the main reason we switched chairs.I think my favorite part of this experience was the customer service. For a product this large and expensive we hoped for good customer service but it has been above and beyond all expectations. We really felt like they wanted us to be happy and were willing to make it happen. So glad we made the purchase even with having to deal with an exchange.