Question 1

How can I get two missing parts in the pack B? Delivered without the gold ring and nut

Accepted Answer

Dear Customer, 
Thank you for your question about our product.
Sorry for the missing parts. Please contact us by our customer email customercare@viswinart.com. We are willing to solve your problem.
Thank you!

Question 2

Can the top canvas holder come down to hold a smaller canvas while using the easel while seated?

Accepted Answer

Dear customer, thank you for your question about our product.
The top canvas holder can come down to hold a smaller canvas, but you need to raise the tray to hold the canvas at the same time. The easel is suitable for painitng while standing or seated.
Don't hesitate to contact us if you have any other questions.

Question 3

i need to use this for a picture.  what is the maximum width that can be used on this?

Accepted Answer

Dear customer, thank you for your attention to our product! Please see the information below.
The tray is 1 3/5" (40 mm) thick. You can refer to the second and fourth pictures to get the specific size.
If the tray is not wide enough for your picture, I kindly recommend another easel, its tray is 2" (50 mm) thick, which might meet your needs. Here is the link:
https://www.amazon.com/dp/B09125SLZP
Hope my answer is able to assist you. If you have any other questions, please feel free to contact us by e-mail: customercare@viswinart.com.

Question 4

How low and high from the ground can i adjust the bottom resting piece (above tray) where my canvas sits? (for sitting & standing) can i raise it?

Accepted Answer

Dear customer, thank you for your attention to our product! This easel is suitable for standing & sitting! Please see the information below.
The height of the upper tray (where the canvas sits) can be adjusted from 20" (510 mm) to 47 1/5" (1200 mm) high.
You can easily adjust the height of the tray by using the metal ratchet under it. (When raising the height of the tray, it is more convenient to directly pull the mast up!)
Hope my answer is able to assist you. If you have any other questions, please feel free to contact us by e-mail: customercare@viswinart.com.

Brand	VISWIN
Model Number	SH_ELHF_W02DN_AU
Colour	Natural
Product Dimensions	137.01 x 16.99 x 16 cm; 13 kg
Material	Beech Pine
Item Weight	13 kg

Extended Large H-Frame Easel for Painting, Adjustable Beech Wood Artist Easel Stand with 4 Wheels & Storage Tray, Foldable Art Easel Floor for Adults, Hold Canvas up to 93"

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