DELLA Vario Series 18000 BTU Wifi Mini Split AC, Work with Alexa 21 SEER2 Cools Up to 1000 Sq.Ft, Energy Efficient 230V Ductless Inverter System with 1.5 Ton Pre-Charged Heat Pump & 16.4ft Kit

Works like a charm. The installer came and it was a quick easy install. It is so quite can’t even hear it running. Hope it will last for many years.

I bought this DELLA 18,000 BTU mini-split to cool my incredibly hot 200 ft² living room. It's on the southeast corner of my house in Tucson AZ, in direct sunlight from dawn to dusk. In summer, the sun and the 105°-110° air temperatures combine to heat the ceiling and inside walls close to 100°F every clear day. An otherwise excellent 12K BTU portable unit had proven woefully inadequate to handle the massive thermal loads on this room, so it now refrigerates my well-shaded 100 ft° bedroom. This unit works GREAT. It kept this room in the low 70s during the day, and got it to the 60s at night as the walls cooled down. The outdoor unit is so quiet I can't hear it through our old leaky windows, and the indoor unit provides just the right level of white noise for an afternoon nap... until it started making louder noises. That brings us to... 5-star support! The indoor unit started making noise at low & high fan speeds. My handyman, who had recommended and installed this, diagnosed the problem as a bad fan and urged me to contact the company. He has installed many of these units, and the company provided quick and effective support. He told me that the company would send me a replacement indoor unit. They responded immediately to my support request. I sent them videos of the noisy unit as requested. They immediately agreed to replace it, and requested the serial number of the faulty unit (an entirely reasonable request). I replied that I'm disabled, so it would take me a few days for someone to come over here and get the serial number for me. I assumed they would not ship the replacement until I provided the serial number, and that was fine with me... The seller shipped the replacement indoor unit right after I told them I couldn't get the serial number. It arrived today! My unit still worked, and it's much cooler right now, so my situation was not an emergency. If the unit had become inoperative in the summer, every day without AC would have been Hellish... and such prompt service would be potentially life-saving. I highly recommend this mini-split, and I highly recommend this seller. Is there a way to give them SIX stars?

everything works great and dose the job

The unit and assembly instructions come perfectly organized, packaged, and all easy to follow. The customer service I received was the most outstanding thing, their team answered all my questions, solved my problem, and didn’t give me any issues even when I messed up. I trust the product and seller, and will be a returning customer.

Bought Nov.1st, excelentlent unit, except directions sy you can shorten tubing for custom application. Copper tube is hard copper, has to be annieled to get a good flair connection

It’s great machine is not for DIY is more for professional specially if you will put it from scratch with no power in Vicinity available. Heat is good Customer service quick and easy via text and photos

Best money I’ve spent! Made summer/winter much more comfortable. Mounted in the living room.

The ac works but their consumer service sucks and I can return bc they don’t allow that. The ac works great but heat doesn’t work. PLEASE BUY FROM MR HEAT. At least their contact info was available and I could talk for a human (that’s what I bought for my house). I called ex then for a troubleshooting and found out my problem and payed for an hvac tec and said I bought a bad device and when I wanted to exchange they don’t allow that. There is a lot I know about these but when something wrong it’s nice for my problems to be fixes but they don’t care they just enjoy taking peoples money. I just hope I can help someone. I will have to say ac works so that’s a positive.