roborockQrevo 2R3W Robot Vacuum and Mop, Auto-Drying, Auto Mop Washing, Dual Spinning Mops, Auto Mop Lifting, Self-Refilling, Self-Emptying, Reactive Tech Obstacle Avoidance, 5500Pa Suction, Black

We purchased our Roborock Q Revo in Nov 2023 and while I should have given an amazing review a while ago for how well it works, our interaction with customer service this past month made me come on here to give a 5 star review!The vacuum is great and picks up our Labs hair without issue. The mop feature is my absolute favorite and provides a clean floor every single time. I was also really impressed with Roborock's ability to quickly map our house and avoid obstacles.Now for their incredible customer service! After a year and a half of our vacuum working without issue, we received a LiDAR error that the radar wasn't working and it couldn't figure out where it was in our house so it wouldn't move. We called the customer service line on a Sunday and got a quick answer and tried some troubleshooting over the phone, but it didn't help. We were informed that we'd receive an email with further instructions and did so a few hours later. After sending some product info and a short video of the issue, Roborock sent a prepaid shipping label for us to send our device to their repair shop in CA. We received a confirmation email once they received our device and started working on it right away. 2 days later, we received an email saying they fixed our device and were shipping it back to us that day. We received our vacuum back a couple days later and it worked perfectly! The communication from customer service and their willingness to fix our device FOR FREE after 18 months was incredible! I would highly recommend this device and this company.

Edit: our household consists of two adults, a baby, and two domestic shorthair cats. The app now permits editing rooms!I was so overwhelmed with all the different brands and models that I eventually just said screw it and purchased this one. Roborock seemed to be consistently praised across Reddit and various consumer websites, and this model was mentioned often enough so I got this one.I have had no issues in the 4 months I've owned it. The app is easy to navigate, and I love being able to choose between full, room, or zone cleaning. I did turn off the AI obstacle detection due to some strange behavior in certain spots of our very dark, wood laminate floors and it's worked like a charm since.We used Roborock's recommended mopping solution, and the mopping function is adequate for our household. It's mostly been good for keeping the floors spiffy, but as one might expect it's not good for deep cleaning. I would be surprised if other robot vacuums mopped any better though to be honest.Vacuuming does well for general area cleanliness, and it obviously won't be able to get some of the smaller and/or trickier areas. We have two cats that track litter despite our efforts, and this vacuum makes it super easy to keep the litter at bay.I love that the manual indicates maintenance milestones for each part of the vacuum. Everything requires maintenance, and I would rather spend the few minutes to maintain this vacuum than actually vacuuming!Only minor complaints:- The weird obstacle detection on certain spots of our floor mentioned previously- The room detection didn't quite get the rooms right so it considers two separate areas as the same room, so I wish I had some ability to modify the room boundaries in the app.Overall, time saved vacuuming is probably not the best metric for the value of this machine. I think overall cleanliness is, and it's definitely higher with the Q Revo!

Was able to snag this great robot vacuum on sale during Prime day. The price was really unbeatable as it did almost everything as well as my 2 weeks old Ecovacs T20 Omni. I loved almost everything that the Q Revo has to offer and actually prefer it over my T20 Omni.Pros:- Best price for the most featured robot vacuum. Q Revo was on sale during Prime day for $700. The next competitive priced robot vacuum with similar features and performance was Ecovacs T20 Omni that I got it on sale for $1,000.- Great quiet power vacuum suction. Surprisingly, I found Q Revo quieter than my T20 Omni when both were set to max suction power. With only 500 Pa difference in suction power, it still vacuumed my carpet and rugs effectively well. Another great thing about Q Revo is that it would vacuum without any issues over my black stripped dining rug. My T20 was not able to do this and it would frequently get stuck between the lines.- Dual spinning wet mops to clean my spacious tiled living room, kitchen, dining room, and foyer. Very identical to T20 Omni as it rinses and washes the mops frequently during cleaning. The only difference compared to T20 is that it does not use heated hot/warm water during mopping.- Auto lift wet mops during vacuum over carpet and rugs. The clearance between the raised mops on carpet was near identical to T20.- Size of Q Revo robot vacuum is slightly shorter and slimmer compared to T20. This made it more efficient in going underneath tight spaces and clean more areas. My T20 would just bump off of my shoe rack, but Q Revo had enough clearance to go underneath it. It also went in-between my dining chair legs more efficiently. It might be slightly less coverage in one go compared to T20, but I prefer the mobility of smaller size to reach tighter spaces for cleaning efficiency.- Overall size of the docking station takes up less space compared to the bulkier T20 Omni.- Removable washable dock tray. This is a big plus compared to T20. T20 tray cannot be removed from its dock station, so I would have to bend down and scrub the tray deep inside. These trays get messy very quick due to frequent mop rinsing. The black color in Q Revo makes the leftover smudges less noticeable compared to the white T20 that really stands out whenever it leaves the dock station.- Slightly larger water tanks in dock station compared to T20 Omni. Q Revo has a small water compartment tank inside the robot vacuum, so it could have more lasting wet mops before having to return to the dock station to re-rinse the mops.- Large battery capacity, which lasted almost 3 hours (maybe 2 hour 45 min). It had similar long-lasting battery performance as T20 Omni.- More responsive app compared to Ecovac sluggish stalling app. Both apps were identical with many features, but I did find Roborock to be less of hassle in dealing with the app.Cons- The object avoidance detection for black object is near nonexistent. I have a surround sound system that have black glass stand for the rear speakers, but Q Revo would generally run over the black base stand. The wheel would run over it and not clean well around the area. This wouldn't be an issue with my black stripped rug, but wish it could detect the stand to go around it.- Only one side spinning brush compared to two spinning brushes on other premium robot vacuum. I'm not really sure if this garners as a real bad con as it still cleaned effectively well compared to my T20 Omni.