PumpSpy WiFi Sump Pump Smart Outlet 2.0 with Internet Monitoring & Alerts, WiFi Sump Pump Monitor that Connects to 24/7 Remote Monitoring Service, PumpSpy App Available on iOS and Android Devices

We installed PumpSpy’s original Sump Pump Smart Outlet in 2018, so it has been in continuous use for about 7 years. In short, the Smart Outlet has been reliable, easy to use, and has provided actionable intel on sump pump activity that we previously lacked. For example, we now know that on an average week, our sump pump activates about 5-7 times. Sometimes it goes for days without activating. The most it has ever activated is 4 times in one day. Sometimes it doesn’t activate even once during days of heavy rain. So based on this info, we see no need to install a back up 12 volt sump pump with battery. We do have solar and propane-powered generators if something extraordinary occurs, the power is out, there are flood conditions, etc. But for us there isn’t much risk, which we now know thanks to the PumpSpy unit. We travel a lot, and really like being able to see what’s happening with home systems. If an emergency occurs we can reach out to someone local. PumpSpy allows this, although for security reasons their servers reject international queries . A U.S. based VPN works when traveling abroad. The PumpSpy app isn’t a sophisticated design, but it is easy to set up, configurable in terms of locations and device names, and allows more than one mobile number to be contacted in the event of a system message or alarm. It has worked perfectly in the seven years that we’ve used it. We use an Eero mesh 2.4/5 GHz WIFI network with Xfinity as the ISP. Installation was seamless and took no more than five minutes. Other than occasional system updates from PumpSpy which takes the Smart Outlet offline, I don’t recall that we have ever had a system outage. I’m curious why a fair number of 1 star reviews seem to have had trouble with installation and system stability. We exclusively use the IOS version of the app. The Smart Outlet form factor is simply better than any comparable system we’ve seen. It just plugs into an outlet, vs other similar units that need to be mounted on the wall, have a cord hanging from the unit—simply less messy than other systems. In seven years of use, the single equipment failure we had was the high water sensor—a $13 part. When it failed we called PumpSpy, had no trouble getting in touch with an expert tech support person—based in the U.S.—and had a new part on its way. We since have had a handful of discussions with PumpSpy staff since we decided to also use PumpSpy’s Smart Outlet in our sewer ejector basin, an application that isn’t supported. In every case in talking to PumpSpy staff we received informed, professional an overall excellent advice. Obviously cost isn’t a primary consideration in choosing a smart device to manage a home system that has a critical downside risk (flooding). But the Smart Outlet is about $100 less expensive than the other comparable systems we investigated. All in all, our experience with PumpSpy’s hardware, software and technical support have all been exceptional. We trust this company’s competence and we trust their character. Since this type of experience with the products and service of a small company is no longer necessarily the norm, I thought that I would share this information with the Amazon community.

*Updated review Jan 1 2025 This continues to disappoint me. The Wi-Fi continues to come and go. And from time to time, I now receive a “power is off” alert. Ironically though in the app, the Wi-Fi shows as connected even on refresh. The bonus is below. They eliminate the cycle history past 90 days now. According to the email, this was causing them system performance issues. So instead of adding more system resources, let’s just get rid of the data. Considering life expectancy on sump and its components is based on the number of cycles, this is an important metric to keep tabs on. Now this isn’t even possible. Between the issues and eliminating of features, the value for the money continues to degrade. So what was once already expensive for what you get is now ridiculous. <snip> There are only 2 days left before we perform maintenance and implement changes to our system. Maintenance will begin at 9:00 AM on June 11, 2024. Quick Recap: Alert History: We previously communicated the app will display only the past 90 days of alert history. We are no longer planning on truncating the alert history at this time. Pump Cycle History: Historical pump cycle data that was stored on our servers will be removed to optimize system performance. The app will continue to show the recent 90 days of data. *original review* I’m on my second unit after a short period of time. The first one flaked out with the power sensor and support was fine on replacing. The second one is having issue right out of the gate all WiFi related. Once a week it disconnects from WiFi. A power cycle restores the connection again for about another week. Considering I’m not local, this isn’t the most convenient. When the product works, it seems to be ok. Otherwise the product seems fragile, low quality internals or I’m really just that unlucky.

I’m writing my PumpSpy review after using it for over two months now, and I’m very happy with the product capabilities, and peace of mind for my primary sump pump. Installation and use of the smart phone app (iOS in my case) was very easy if you follow the directions carefully. Be sure during installation to take time to test the alarm set and clear notifications for each of the monitored functions. PumpSpy Technical Support is only available by email, and they are very responsive in resolving issues. My original PumpSpy out of the box kept alarming on high water level even without the sensor attached, so PumpSpy sent a replacement under warranty right away, and it has been working fine. Similar to other reviews I read, I experienced issues with my WiFi network. I tried a WiFi range extender and that didn’t help either. Since PumpSpy monitors and alerts when WiFi signal is lost, I got loss of signal alerts all the time, and had to reboot my router every couple of days. I didn’t realize my WiFi network was that bad since I hadn’t been monitoring it that closely until I had PumpSpy to alert me when it wasn’t working. But then I realized other devices lost WiFi signal too when PumpSpy reported it. My solution there was to replace my old traditional WiFi router and range extender with a eero Pro 3-pack mesh router. That product is amazing, and resolved all my WiFi issues. I now have a strong WiFi signal that is almost as fast as a wired port, on each level of my home, and there have been zero interruptions. I haven’t had a PumpSpy WiFi alert since installing the eero! One thing that surprised me with the PumpSpy is how often my primary sump pump cycles. I really didn’t believe it at first until I timed it and observed it running and reporting the cycles. It runs hundreds of times a day after it rains. It’s interesting to see the cycle history to compare the cycles when it has been dry, or is raining. Overall, PumpSpy is a great product that does what it says it will do, but you might need to upgrade your WiFi, which you will also be glad you did!

This is not a solicited or payed for review... and I'm giving this a 5-star rating based on function and simplicity more than on any long-term experience. To put my review in context, I have an abnormally high rate of ground water coming up into my sump pit (no water ever comes through the weeping tiles) for the area I'm in. For four years running my pump operates every 45 minutes, even through the dead of a Winnipeg winter where ambient temps can drop to -35ºC. In those 4 years I've replaced my sump pump 4 times after failure, presumably because of the high duty cycle. I installed this yesterday, and already it has alerted me to a high-water situation where the pump float snagged/didn't activate. I chose the PumpSpy over a battery backup system because I'm more interested in having the operating data of the pump and an occasional trip to the crawlspace than I am a $400 backup system that doesn't really alert me well to root-cause problems. So far, using the PumpSpy flow rate estimate, I've pumped out 1000 gallons in 18 hours on 21 cycles. Dr. W. Edwards Deming famously said, "Without data, you're just another person with an opinion" and "In God we trust. All others must bring data." PumpSpy gives you data :) Connection and account set up were a breeze (5 minutes max). Inquiries I made of PumpSpy customer support looking for some app improvements were also answered within a few hours.

Not working half the time since the update that came without warning and wiped out all the historical data. The product has 90% less value now that it only records 1 day of data. Epic fail on the part of pump spy. Very disappointed!!! Even if the info was not 100% accurate it still was indicative of the sump use. I needed this info and that’s why I bought it. Feel ripped off now. Sorry for the language but I’m so disappointed now.

This device was purchased to replace the very limited functionality Night Eye Alarm by Liberty. It was more expensive and was only good for alerting to high water. This device and its mobile app provides much more helpful diagnostics such as when the sump pump runs, how long, and approx water pumped. It tracks all history so that you can identify if it is matching weather conditions or if you might have other water issues. It also has a high water accessory that attaches to any sump pump. This has saved us a lot by alerting us to problems with our pump before a costly repair. I would highly recommend this product. App was updated recently to restore full history tracking. Phone support was fantastic. Great value!

PumpSpy works as advertised, except for a couple of small observations. First the good, what some might not realize is that this outlet is a plugin to an existing electrical outlet ... no other electrical work needed. It says that it doesn't with an extension cord but I had no choice except to use one from the unit to the pump cord, and it works fine. A work around, if it doesn't work for you, is to plug the unit into the extension cord. It may be that the quality of the extension cord limits the unit's ability to work. Connection to the internet was easy and worked immediately. The unit appears to be functioning well, reporting cycles accurately. Observations: 1. The water level detector is about 8 feet long, which can be a problem if the electrical outlet is farther from the sump pit or the sump pit is deep. Apparently you can order an extension, but this is not listed on the website. 2. The unit took about one day to start recording cycles on the app, but since then has recorded all cycles. 3. I can't get the app to record my contact information for PumpSpy alerts, what gives?? I've gone through all my settings and all notifications and alerts are turned on.

The first pump spy I received didn’t work but it was promptly replaced! Once the new one was received it was easy to setup, it keeps track of how many times it pumps and estimates the gallons pumped, you can add more than one phone number to receive texts and alerts... I would recommend this to anyone with a finished basement... Also if you have crappy rural Canadian internet it doesn’t seem to slow down your speed at all!!!