CrossWave OmniForce Cordless Multi-Surface Hard Floor Cleaner and Mop, Wet Dry Vacuum with Dedicated Dry Vacuum Mode, 3882

I’m honestly impressed with this cleaner. It vacuums and mops at the same time, which saves so much time, especially with everyday messes. It works great on my hard floors and picks up dirt, crumbs, and even sticky spots without needing multiple passes. The cordless design makes it super easy to move around, and it’s not too heavy. The dirty water tank shows just how much it’s picking up, which is satisfying (and a little gross in a good way). Cleanup is simple, and I like that it has a self cleaning feature. Battery life has been solid for my space.

Edit: two week update. my apartment is much cleaner, it's so much easier to use this than a plug in vacuum and a mop, and then you realize how gross old mops really are. apartment overall is cleaner bc the floors are. original: I have a cat, he doesn't mind this vacuum and hated my other one. I have a thick carpet and this is able to vacuum and steam it. so my cat doesn't hate this vacuum, he just watches it. This is my first cordless vacuum, and my apartment has a lot of corners, so that's also really fantastic, I don't think I'd get a wired vacuum again. it got all the kitty litter off the floor, all the dust out, picked up more than my old plug in vacuum, the apartment smells great. I realized how gross old fashion mops were when I used this, bc I vacuumed and mopped my floor, but you're taking a dirty thing, even if you wash it, and putting it in yucky water, steam sanitizes and takes care of pet allergens so it's great if you have friends with pet allergies. it also cleaned some cat vomit off my white carpet, so it paid for itself on day 1, 6 out of 5 stars. I can't recommend it enough. The battery life is 30 minutes, this is the only drawback, but that's bc I bought the one for a thick rug, if you have a thick rug you need this... but it's so easy to setup, pick it up and go, I find myself just keeping the place a lot cleaner. I have used a less powerful shark one, I got this one on sale for the same price, this got up more, it's meant for pets, so there is a pet cleaning solution. I think this is why the battery life is shorter, but I don't need a corded vacuum or a mop anymore, so overall I'll have less stuff, and the place is cleaner and has less allergens.

This machine cleans really well, when it works. After about 6 weeks I got an error code indicating that the clean water canister was empty. It wasn't. Because of the error code, the machine would stop dispensing water, leaving it a simple vacuum. I called Bissell support and they put me on a video chat to confirm the error code and the full water canister. Acknowledging the machine was broken, they sent me a shipping label and said they would send a replacement when they received mine. Of course, I didn't have the original box and this thing is pretty big so shipping it back was kind of a pain, but OK. I received the new machine a few weeks ago and this time I was smart enough to keep the box. Sure enough, a few days ago -- after using the machine 4 or 5 times -- same error code. I just got off the phone with the company (this time the service agent didn't "have access" to the video chat program so I had to email photos) and I'm waiting for another shipping label to send it back. Clearly they have a QA or design problem. I don't know why they built this thing to stop dispensing water when it thinks it's empty. Just flash the code and leave it to the user to notice that it's empty. UPDATE: My third unit started doing the same thing, but this time I figured out what's happening and fixed it. The clean water canister does not fit tight into the base, causing the flow of water to stop and the machine to flash the code for an empty canister. My fix is to place a rubber band on top of the canister before snapping it into place. The rubber creates enough pressure to keep the canister firmly in place. Hey Bissell, I 'm available as a product development consultant. At least you'll know someone is actually using your products before shipping them. UPDATE 2: I was wrong, again. This fix lasted for a while and then the machine started doing the same error message. Called Bissell and was put on hold multiple times for 5-10 minutes each time before finally getting approval to send it to them. Here we go again. I had to hunt down a large box and shlep it to FedEx. Got an email a few days later saying they received it and it would be repaired and sent back in a few days. Waited a couple weeks but heard nothing. Called them and went through the routine: Please hold, apologies for the delay, please hold, getting authorization from corporate, and on an on. After about 45 minutes finally got approval and I would receive a new machine in 4-5 days. Waited a week. Nothing. Called again and it was the same exact routine. Waited another week. Nothing. Called again and went through the same routine for a 3rd time. This time I got an email from FedEx confirming the machine is expected to arrive today. I don't want to even open it at this point. Anyone want to buy a NIB Crosswave? $50. They sent me a survey about my experience. You can guess how that went. The first question was whether I could understand the CS rep, so they know they have a problem with their overseas call center, which was like talking to a non-English speaking person in a bowling alley.

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Need to know meaning of low value and why it was not mentioned in description before we buy