Louder Than Words: Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence

Ever hear the expression “ actions speak louder than words”? Our actions in this instance is body language. Knowing how to read and interpret body language is a key tool to success. Body language though is a double edged sword. You also have to convey the right message.Joe Navarro is a former FBI agent. He had to use body language in order to stay alive and succeed in his career. In effect you might say he had to be a bit of a psychologist. Reading this book will teach you a good number of things. First off when caught in;a fearful situation we have three options, fight , flight or freeze. In the office these would be situations that cause discomfort. The author uses a comfort/ discomfort paradigm in assessing body language. Such signs of discomfort would be squinting, rapid blinking, hyperventilating and nervous hand gestures. When questioning his suspects, Joe would let them get comfortable. After all a comfortable suspect is a cooperative suspect. Getting them comfortable allows you to set up a baseline and observe which behaviors denote what is comfortable for the individual you are dealing and also what denotes discomfort.When dealing with clients it is important that they feel comfortable working with you. Comfort equals safety and stability. This comfort would mean falling into step with your client which would entail mirroring back vocabulary that the client uses. For example if they describe their automobile you follow up using automobile.The emotional system will always trump our use of logic. When clients get angry then the best thing to do is let them ventilate. Let the ventilate to someone in charge so they know their complaints are being heard. Later the offending employee should write a letter of apology. This also gets rid of a lot of anger.Little things can spell the difference between success and failure. How you seat people at a meeting can prove to be very conducive for productive communication or communication failures. Usually you want to have people seated at 45 degrees to one another. Office set up is valuable as well. Have a couch that people can sit and be comfortable with, cold drinks is a good idea as well.Our body language and what we do sends a message. If you are meeting with someone important you may want to lean in and show interest . Playing with devices shows you don’t care. Image is almost everything.

I love this book for a quite a few reasons but to start with it starts out and sets up the explanation that everything counts, all of you interactions, your clothing, your attention to detail or lack of, and your interpersonal communications skills. In a noisy world with many choices some of yours are made without really understanding why, that also goes for your clients. I read just about every book that comes out on body language and this one is great and not just a rehash of the last one that came out a few months or years ago.In a very stimulated visual society we gravitate to symmetrical beautiful objects or people, and that is a lesson in itself. People also pick up on verbal communication skills just as much as looks, sloppy speaking or pronunciation will also lose a deal. Mirroring physically to gain comfort and rapport is just as important with verbal cues as it is for your vocal tones and words.The book does a great job of explaining how people will make their opinions based on your behaviors and that determines their buying decisions.The section on comfort vs. discomfort is discussed and explained and will give you an aha moment and give you some powerful insight on non verbal communication and is worth buying the book in itself.This book is very well written, thought out and in depth book, I wouldn't say that it is an easy read but more of an important anthology of non verbal communication you need to have in your library because of the knowledge you will gain. There are so many good things in this book that I am sure that reading a few times I could pick up some valuable tips that I passed over the first time.Buy some copies for you sales staff or anybody that talks to your clients.As you read this book you will question how many mistakes you make on a daily basis and find the fixes to change them for the better.So just how much money or clients have you lost in the past year, month or day? You will only know by reading and studying the book.

Joe does a great job of bringing his 25 years of law enforcement experience into the corporate world. Having had my own 20 year career in law enforcement, I appreciated Joe's acknowledgement that deception is a difficult thing to ascertain on a definitive basis. Frequently you are seeing discomfort not necessarily a lie, perhaps due to the nature of the question asked or the subject being discussed. But, as he so aptly points out, that discomfort can ultimately lead you in the right direction. In the boardroom or in the office, working on the nonverbal cues (body language) you are giving off are every bit, if not more important, than what you are seeing in others. How you consciously use your own body language and the seating arrangement in your office to establish rapport is critical.After my post law enforcement career, I've spent the last two decades in the corporate world. I've put the experience I picked up in law enforcement to good use when working with clients and colleagues, as well as all the great information I've learned from all of Joe's books. One colleague has been wondering for 20 years how I know when he is ready to wind down the conversation after he's stopped by for a visit (his tell is in his right foot). He always is surprised when I know it's just the right time to end the conversation. Drives him nuts, but then he hasn't reads the book!One of the beauties of the Kindle version are the imbedded short videos in each section. This is the first book I have run across that has this kind of content and it's a nice break from the reading.

Louder Than Words: Take Your Career from Average to Exceptional with the Hidden Power of N" is a compelling guide that explores the often overlooked aspect of communication and its impact on professional success. In this book, the author sheds light on how effective communication skills can propel one's career from average to exceptional.The author's insights and practical advice make "Louder Than Words" a valuable resource for anyone seeking to enhance their professional standing. The book delves into various aspects of communication, from verbal and non-verbal cues to active listening and persuasive techniques. The author presents a comprehensive framework that can be applied in different professional settings, helping readers navigate challenges and seize opportunities.One of the book's strengths is its emphasis on the hidden power of communication. It goes beyond the surface level, uncovering the subtle nuances and intricacies that can make a significant difference in one's career trajectory. By highlighting the impact of effective communication on building relationships, fostering teamwork, and influencing others, the author provides readers with actionable strategies to elevate their professional interactions.Throughout the book, real-life examples and case studies are employed, making the concepts relatable and tangible. The practical exercises and tips provided allow readers to immediately apply what they've learned, facilitating personal growth and skill development. The book also recognizes the importance of adapting communication strategies to different situations and personalities, offering valuable insights for navigating diverse professional environments.While "Louder Than Words" is a valuable resource for career advancement, there are moments where the content feels slightly repetitive. Some concepts and ideas are reiterated throughout the book, which may be redundant for readers who have a solid foundation in communication skills. However, this repetition can also serve as a reinforcement mechanism for those who benefit from additional practice and reinforcement.In summary, "Louder Than Words: Take Your Career from Average to Exceptional with the Hidden Power of N" is a comprehensive and insightful guide that underscores the crucial role of communication in professional success. It provides readers with practical tools and strategies to enhance their communication skills and leverage them for career growth. While there are instances of repetition, the overall value and impact of the book make it a worthwhile read for individuals looking to take their careers to the next level.

Excellent book to study about non verbal communication as I started to study and applied into my life I started getting trusted and loved by everyone.Mainly two sentences "Comfort or Discomfort" u get to notice everything.I mainly motivated to read these type of books by watching webseries like MENTALIST, SHERLOCK HOLMES and ELEMENTARY.Characters in these movies they use non verbal intelligence superbly.Overall excellent book to read and also Anyone Can Suggest Other Books Like That.

SomeOne who want to improve social interaction skills should definitely read this one

It's a worst book....so tiyering to read. Unnecessarily lengthy discussion before coming to the main aspect...just waste of money..very very boaring...

The information in these books is interesting and I started to look for it in day to day life. No sooner than I had, I did in fact start feeling a little uneasy with what I observed given all of his definitions!