Explorer 5000 Plus Portable Power Station with 500W Solar Panels and Manual Transfer Switch, 5040Wh Power Station, 7200W AC Output Solar Generator for Home Use, Emergency Backup

Worked perfectly. Using it as a time of use. This started up and ran my 3 ton AC unit. Please note that unless you are a licensed electrician, you will have to pay someone to hook it all up. It cost me $3600 for the install. I have had it up and running for three weeks now. The only downside is that idle consumption draws quite a bit of power just on and not doing anything.

I have owned 2 Jackery units for five years now. I own a Jackery 250, Jackery 1000. Both have been very reliable, I’ve had no issues with either unit in over 5 years! I recently purchased Solar Generator 5000. It’s very well built, it is very capable of providing power at each plug whether individual outlets or all at once. Be aware if you activate the Bluetooth and then the WiFi it will drain the unit slowly due to having the WiFi on even if you don’t use the unit. The instructions for the main battery unit is clear and informative. The software is VERY BASIC, it does allow access to all functions of the unit. It show’s inputs and outputs of everything. I have found it to be slow at updating the information…I have read some review that they have to log off the app then log back in for updated input/output numbers…for me it was just slow to keep update info, but it does if you wait a few minutes. I will come back in a few months to update the review as I will have put this unit through its paces… As far as customer service I’ve used the email option and have received reply’s promptly…The price and features are competitive with other companies. I can recommend.

Incredible customer service that was not needed for their Incredible Jackery Explorer 5000 plus unit. It was a delivery issue that managed to smash a wheel on the very well packaged & heavy padding especially around the wheel (the wheel that was crushed). The unit surprisingly (considering what must have been a very harsh mishandling by the delivery company) still worked great. However, I was concerned the harsh impact could have future effects internally (despite working perfectly). Jackery completely understood my concerns, and offered to immediately send me a replacement wheel, then because of everyones busy Christmas Holidays activities, allowed me to wait for the unit exchanges until after the holidays. In addition, I had several questions and responses with Team Jackery (customer service), and our many correspondences were all answered each time the very next day (all emailed). The unit is great! Customer service is great! I will exchange the still working unit in January (for piece of mind from the very hard drop), and will build my full home backup systems with confidence and with all of Jackery's products.

Firmware updated, so far issues haven’t returned. Still waiting to connect directly, I can’t afford to have my cortical systems go down. I travel & a shirt down will be extremely detrimental. I’ll update the review if it states stable. Kept it charged for months. Connected 200 watts of load & have had non stop issues. Setup was UPS mode. Keeps tripping code 6 over load- impossible with a 200 watt load, no less than 6 times in a row. Had to bypass the unit. Then it started to throw a code 4 charge level to high, shut down again. It was set to charge only to 85% max, but kept charging to 100%. Support is slow, They upgraded The firmware, going to try using it. Very skeptical, I kept losing my internet to my house. I travel & its very annoying when the unit shuts down non stop. I lose my connect home security & cameras when internet goes down. It’s been frustrating!!! $3k for a battery I haven’t been able to use. I connected my system to a 500 watt Liebert UPS, it’s older but won’t let me down. A $200 unit out performs a $3k+ unit. Very disappointed. I should have tested the unit months ago. I would have returned it, if it was this buggy. I think I bought a defective unit, if this is not the norm!?!? Heard so many Good things, only reason I spent the $$$. Now very disappointed…

Installed and worked great out of the box. Love having the additional battery capacity

The battery holds a charge well. A note that if the panels you purchase have an angled jack adapter then use it. I purchased two panel sets in April and apparently they were an older version and needed the angled adapter in order to charge. When I went camping for the first time with the Jackery setup and tried to charge nothing happened. This began several months of frustrating customer service issues until Ben, the service manager, figured it out during a phone call. I really appreciate his diligence in working out the charging problem.

No son buena

Should have got this last year.

The Jackery seems a quality product, although Purolator's delivery service was abysmal. Their front desk staff are clueless to help resolve or even find my package.

the product itself is great although i wish the battery was heated, take note it will not recharge below 0 degrees, but it will discharge just fine, i asked for a return and customer service was prompt to get me a prepaid label, meanwhile when i returned an anker solix f3800 a few months back, i had to pay $250 to ship it back, then it took a month and a half to get my refund with about 20 phone calls and emails, being ignored and told i was refunded already when i wasnt.

Great customer service. Just some different hardware to get used to. Do your research as this unit can power a home but you need be selective on what you use and for how long or investment in Jackery only batteries is needed very expensive.

Keep getting error code can not charge and use at same time.