Does the regular size come with the Pom key chain?

yes it comes with the Pom keychain

What’s the size of this bag?? In inches?

Bag Dimensions: 10.5" W x 8.5" H x 4.5" D

Hello my bag did not come with the Pom Pom keychain :(( who can I contact about that?

I’d send a msg in ur msg section to the owner of the store via messenger in ur acct

How can I contact customer service regarding an issue with my purse?

I really like the purse and size however the scratches on the hardware and the ball falling off should not happen in 3 days. $60 is alot for this purse and it should hold up better.

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