A12 Countertop Bottleless Water Dispenser, 3 Temperatures, Self Cleaning, Stainless Steel

I had my doubts when my husband chose this brand and model. But after nearly a year of use, I wonder how I used to get by without this. The taste is superior, and it's quite cost efficient. One downside is cold water drains pretty quickly after filling our 32 oz cups, and takes a while to refill. But if you use a regular glass or smaller cups, it shouldn't be a problem. Personally I don't use the hot water on this unit because my insulated electric kettle does such a great job that I simply don't need the function. But the hot water setting does work as well. Filters can be purchased at a 15% discount in Avalon if you subscribe. I couldn't be happier with the purchase.

Works great for 4 months in, no leaking or anything to complain about. Super low maintenance, and filters last a long time.

Below 1 star. Came in with a damaged face plate. I connected to the water line with no issues but the inserted tubing would not deliver water to either hot or cold chambers, as if there was a blockage on the inside. Yet if not connected, the water was properly flowing past the line valve. Very dissolved that I need to drag this box of garbage to an Amazon return facility.

It’s only been a month since I installed it at my commercial office space, but it has been well received. It works well and the people in the office like it. The setting I have it in is going to be a great stress test on the quality. If there isn’t an update assume it’s still working. I would suggest it especially if you need something easy to install. Everything was in the packaging and you can install it yourself rather easily. 5 stars for sure.

Nice piece of gear. A couple of days after I had it hooked up by a licensed plumber, I experienced a leak. Maybe a gallon of water on the floor, but no clues where it came from because the leak stopped. A week or so later, the same thing happened and again, nothing apparent. I called the manufacturer and they were very helpful (got a live person almost immediately). We tried a couple of things but nothing seemed to address the issue, however, I've had no problems in the last couple of months and it works perfectly. Replacement filters a quite expensive.

10 out of 10 I don’t know how we lived without this thing before now. Literally use the hot water to make coffee, grits ,oatmeal ,mashed potatoes. You name it. The cold water is ice cold like you don’t even need the ice it’s the perfect temp. The middle button, which is the room temperature is Actually room temperature and not cold. I have a husband with sensitive teeth. He will only drink room temperature or water. This thing is a blessing in disguise. Very well worth the money. I would recommend this to anyone that has a household that consumes a lot of water. I was purchasing eight cases of water a week from stores before we bought this.

He usado esta unidad por aproximadamente 5 meses funciona perfectamente enfría el agua a muy buena temperatura incluso en días claurosos además los filtros funcionan muy bien, tengo un buen producto a un excelente precio

I got my first unit back in 2022. Within a year the compressor was making loud noises and not cooling. Avalon replaced it under warranty but the replacement was worse. They sent me a 3rd unit. After a few months the nozzle came off and it would spray water everywhere. I asked for a replacement nozzle but instead they sent me a whole new unit. (maybe refurb, not sure) Now the 4th unit is making all kind of noise and I need to smack it to get it to be quiet. I tried adjusting the radiator on the back but it didn't help. I think I'm out of warranty now. But 4 units in 3 years tells me their quality control is poor. Don't expect it to last much longer than the 1 year warranty. Mine luckily had a longer warranty before they changed their policy. UPDATE 9/11/25: Unit number 4 is not having a thermostat problem. It would stop dispensing and the cold chamber would freeze solid. But, there customer service is pretty good and they offered to send me another unit. I am definitely out of warranty, but they sent me a brand new unit yesterday to replace the one that was loud with thermostat problems. So far it has worked great and I hope they fixed their quality control issues. I am changing to 3 stars since although I have had problems with the product, the customer service has taken care of me.

This is a great water dispenser and I couldnt be happier. I easily hooked this direct-plumb dispenser with a splitter from my direct-plumb coffee maker. Yes, this unit is big and will NOT fit under most people’s cabinets to sit on a kitchen counter. I have it in a separate pantry-style cabinet along with my coffee maker so the size was not a problem for me. I had read other reviews that said the water was plasticky tasting and thought they must have just gotten unlucky. After running a lot of water through my dispenser, my water was plasticky tasting too. Ugh. I unplugged and drained the unit. Because I couldnt decide which to use, I combined warm water with some vinegar AND some lemon juice and filled the water reservoir to full (2 screws on top back of unit and pop the white lid off inside). I let it sit about an hour in the reservoir. Then ran a bit of the vinegar-lemon water out the hot and cold into a container. Then I drained the whole unit again (easy to do - follow instructions or look up online). I then hooked it all back up to the water lines and filled it again with fresh water. Let that sit about 15 mins, ran water out hot and cold, unplugged and drained the whole unit a second time. My water is FRESH, COLD and delicious! Couldnt be happier with this dispenser and have returned my big bottles for refund.

Beautiful, well-built, comes with clear installation instructions. The hot water comes out almost boiling, and the cold water is also very cold.

Bought, installed and have used for close to two months now. Had some troubles with leaking connections. There was some leak on connections that were completed in factory. Called Avalon support, did not get help, they advised me to return everything to Amazon, even tough installation was completed in my house. Then decided to try to fix it by myself, luckily it was easy fix. Connections appear to be loose they required fixing. Turned water off during our vacation and when turning back on, leak occurred again, at different connections this time. Required some fixing again. Found that connections are not very reliable. Other than that dispenser works fine, providing both hot and cool water, filtered and tasteless. There are two levels, cool and cold, they are a little to cold for my taste. Adjustment of water temperature not possible. After using it for 3 years with no issues, It ended up with water freezing in dispenser. I asked for help from a manufacturer, they told me to just unfreeze it and plug in again after 3 days. I did so, but after another week it froze again. This time the customer support advised me that it cannot be fixed, it is out of warranty and that they can offer me a new one for 15% discount. Later I read more customer reviews and found that quite a few users had the same issue as I did. Many after it barely passed one year of usage. Considering that paying $400 for couple years usage and on top of that its filters replacement cost almost half product price, I decided to not accept this offer. For now i keep using it and unplugging over night every few days to prevent freezing, so fa so good.

No more storing large bottles for a cooler. Very simple to install - Took me less than 15 minutes. Came with all the tubing and fittings I needed. Runs flawlessly and very quiet. I never want to go back to a water cooler with large bottles to switch out

We are getting ready to install this in our new kitchen, but we just realized there is an important piece missing. The manual says that this Avalon product should come with a metal adapter with valve (3/8 compression), and I've searched the box a few times, as well as the unit, and the valve was missing. I'm searching online and this valve doesn't seem to be an easy one to get either. This is quite frustrating. Also... 2 years later, sensor is kaput and keeps freezing all the water inside... not a great purchase if you are investing in long term.