The pad keeps coming off when mop inserted into bucket, why it doesn't work?

NOTE! Please have a look on below instruction about how to attach pad, the three tabs-slots must be matched together, and ensure the pad firmly stuck on mop-head, so that avoid this problem!

Why does the lid come off when bucket lifted?

It seems that there are two handles, but the larger one is the real lift-handle, the thinner one which printed "LOCK" is actually a lock that lock lid in the bucket. So just use the lift-handle to move the bucket so that the top lid won't come off!

What can I do if any accessories (including mop handle or cleaning cloth or mop-head) missed or broken?

JUST Message us if ANY issues occur! We're focus on customers' use-experience and provide long-term service for all of our products! Be free to tell us what's wrong or what you need through Your Order or go to our JOYMOOP storefront to ask us!

"Dirty" water flows into "Clean" water? —— Nope, the bucket only designs to separate "WASH" and "DRY" function!

The design that the squeezed water goes back to the "WASH" side for two reasons: 1) Keep the DRY side empty to squeeze water properly; 2) Maintain the water level in WASH side for continuous times use until customers want get the water changed.

The mop-head is difficult to go inside into bucket, why?

Fill water into WASH chamber and wet the mop firstly! The dry mop is certainly hard to insert. And it happens normally at first few times uses, please push down in some strength at beginning, also tilting mop at some angles maybe helpful.

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✨ Mop smarter, not harder — clean every corner like a pro! 🧹

HANDS FREE HYGIENE - Keep your hands clean with a self-wringing bucket system that separates wet and dry zones for ultimate dirt control.
ECO FRIENDLY DURABLE - Machine washable pads designed for repeated use—just swap every 1-2 months to keep your cleaning game strong.
PRECISION CLEANING POWER - Flat mop head design reaches under furniture and into corners better than traditional mops, eliminating hidden dust zones.
VERSATILE SURFACE SAVIOR - Effortlessly clean hardwood, tile, laminate, walls, and even windows—one mop to refresh your entire home.
ULTRA ABSORBENT MICROFIBER - Millions of high-intensity strands trap dust, pet hair, and stains for spotless floors, whether wet mopping or dry dusting.

The JOYMOOP Mop and Bucket Set features a hands-free, self-wringing system with wet and dry separation to keep your hands clean. Its flat mop head and 3 washable microfiber pads deliver superior cleaning on all indoor hard surfaces, reaching tight corners and under furniture with ease. Durable, rust-resistant, and designed for both wet and dry use, this 5.6L bucket system is the ultimate all-in-one floor cleaning solution for busy professionals who demand efficiency and hygiene.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

KD 28.25

Duties & taxes incl.

KUWAITstore

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30 daysfor PRO membership users

15 dayswithout membership

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Abdullah B.

Great price for an authentic product. Fast international shipping too!

3 weeks ago

Meera L.

Smooth transaction and product arrived in perfect condition.

3 weeks ago

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Included components	1 Bucket, Adjustable Stainless Steel Handle, Mop with 3 Washable Microfiber Pads, 2 Replacement
Item volume	5.6 Litres
Special feature	Retractable Mop, Rust Resistant, Self-Wringing
Item weight	1.71 kg
Unit count	1.0 count
Brand	JOYMOOP
Manufacturer	Jianmei
Product Dimensions	23 x 18 x 38.5 cm; 1.71 kg
Care instructions	Must insert the three Tabs(in Mop-head) Completely into the three Slots till the bottom., To keep long-term usability, recommend replacing pads every 1-2 months up to use frequency.
Is assembly required	Yes
Batteries required	No

JOYMOOP Mop and Bucket with Wringer Set, Hands Free Flat Floor Mop and Bucket, with 3 Washable Microfiber Pads, Wet and Dry Use, Floor Cleaning System

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