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desertcart.com: Happy R.A.V.I.N.G. Customers!: Six Powerful Steps to Grow Your Business with Exceptional Customer Experience: 9780991027408: Buehrens, Carol: Books Review: This Book on Customer Experience has all you need! - This book is like a Swiss Army knife of Customer Experience, it has everything you need to implement a successful CX platform in your business! I LIKE it so much I MADE the composite PHOTO for my book-review. Review: She teaches us how delight our customers - Carol is a genius! She teaches us how delight our customers. A must read book! Marita Abraham
| Best Sellers Rank | #2,985,826 in Books ( See Top 100 in Books ) #1,356 in Marketing & Consumer Behavior #2,440 in Strategy & Competition #4,324 in Workplace Culture (Books) |
| Customer Reviews | 4.7 4.7 out of 5 stars (34) |
| Dimensions | 6 x 0.46 x 9 inches |
| ISBN-10 | 099102740X |
| ISBN-13 | 978-0991027408 |
| Item Weight | 9.9 ounces |
| Language | English |
| Print length | 202 pages |
| Publication date | February 15, 2014 |
| Publisher | MCH Press |
T**Y
This Book on Customer Experience has all you need!
This book is like a Swiss Army knife of Customer Experience, it has everything you need to implement a successful CX platform in your business! I LIKE it so much I MADE the composite PHOTO for my book-review.
M**M
She teaches us how delight our customers
Carol is a genius! She teaches us how delight our customers. A must read book! Marita Abraham
J**Q
Actionable stuff to really use at your company
Carol is clearly has done the work and does not just talk the talk. The book is actionable and aligns with real ways to make customers connect with companies in positive ways that compel them to come back and tell other people about their experiences. Great book.
M**Z
Simple & Concrete ... Love It !!!
Simple, Concrete and what's required to initiate a transformation from Customer Service to Customer Experience. I had a great opportunity of reading this book and honestly is a good book to use as reference as well as an instrument to start transforming your organization towards a Customer oriented organization.
R**U
No academically concepts and big words from so called gurus Just practical good ideas, simple and ready for re-use, from a practitioner
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