Giraffe Tools AW30 Garden Hose Reel Retractable 1/2" x 100 ft Wall Mounted Water Hose Reel Automatic Rewind, Any Length Lock, 100 ft, Dark Grey

Keeps hose nice and wound, easy to use

I am revising my review to 5 stars as a result of the response and great support I received from Grace at Giraffe. She was genuinely concerned about my experience and the product quality. Products occasionally have minor flaws and when Grace took control of my order, she was great. I am now a very happy and satisfied customer. I will not hesitate to buy Giraffe products specifically because of their support and service. I bought this item on June 27, 2025 very excited to have an automatic retractable hose. I mounted it immediately and have used it every day until August 5 (9 DAYS AFTER THE 30 DAY WARRANTY) when the hose itself blew up like an anaconda that just ate 5 rats. 5 big bulges in the hose, and then it split and leaked uncontrollably. I filed a product quality issue with Giraffe, but they haven't even responded. BUYERS BE WARE!

I love the idea of a self-retractable hose reel. It is extremely easy to install with four bolts directly into the wall. I wish I would have known that the Tapcon screws were not included. Instead there are lag bolts that they give you with hollow wall anchors. Doesn’t exactly do me any good. I’m sure this was in the description somewhere but I just didn’t see it. The value for the money is marginal but in line with other units in this arena. It is light weight for ease of install. There is no lock on the unit with is a shame. And it looks good. However I would say that because the housing is completely plastic, it probably will fade with time. I guess that’s why they sell an optional reel cover for their unit. I am also probably going to buy a 90 degree fitting for the entry hose of the unit so that my hose isn’t jutting out of the reel. It’s kind of an eyesore. Also… because if the plastic mount… I do worry about UV degradation over time affecting it and making it brittle. Hopefully this lasts five years. Ten would be better.

After buying one of these hose reels and liking it, I bought about 9 months later. When I bought my first one, the reviews were higher. When buying the second one, I noticed they had trended downwards a bit. Well, it has been about 2.5 3 years of light use on my newer purchase and when I went to use it, water was pouring out of the bottom. Knowing it was out of warranty, I took it apart to see what was broken. Boy, is this thing designed to be disposable. The hose attaches to the reel with a plastic elbow (which had cracked). That elbow is secured to another plastic sleeve for the water inlet with a plastic c-clip. No standard, off-the-shelf parts here. And of course, not available from Giraffe Tools, either. Additionally, the hose is attached to the elbow using a compression fitting so you'd have to buy the entire hose for a failed plastic elbow. Using all plastic parts for the critical components does not make for a durable product. That, in and of itself, isn't a big deal if the product were designs it to be serviceable and replacement parts are available. That's not the case here. I contemplated ways to fix it until I noticed Costco sells an automatic reel which ADVERTISES it has a user-replaceable hose. It was longer and cheaper and is backed by a Costco lifetime warranty...I decided to cut my losses as it seems most hose reels on Amazon are a crap-shoot at least that's the picture I get from reading the reviews. TL;DR, It worked great...until it didn't. Important parts are all plastic. These parts are not standard items that can be purchased at a hardware store and are also not available from the company. For the price they're charging, I would look elsewhere. UPDATE: The first reel I bought kicked the bucket in the same fashion at about the 3.5 year mark. The only difference between the first and second reels I purchased was that the second one, which failed after 2.5 years was mounted outside whereas the first was mounted in my garage. I guess the indoor mounting prolonged the life by about a year...definitely avoid.

I had been looking for a good retractable hose reel and came across the Giraffe AW 30 1/2inch retractable. I was impressed with it as soon as I opened the box. Well-made and nicely designed. I did not attach to my house and attached to an existing structure made just for a hose reel. Set up and installation is simple, however please be aware that it's heavy and needs a secure mount. The reel comes with a special bracket and lag bolts that the reel attaches to and this must be securely attached to your house or a very strong post. Giraffe shows an installation on the side of a home. I purchased it last year and put it away for the winter season. Very easy to put on the bracket and take off. When I set it up this year there was an issue with retracting. I contacted Giraffe for some guidance on how to repair the unit. They asked for a short video of the problem. Within days I received a reply stating that they would ship me a new unit. I wasn't expecting that and of course was very pleased that the company stood behind their product and honored their warranty without any hassle. If you are looking for a retractable reel, you'll be pleased with this one.

I really like this hose real. I have been researching different hose reels for a long time and to get a good one I was going to have to pay a lot like $500 plus which are very heavy and need to be mounted to something very strong. This hose reel is easy to install on any wall or pile and I like how it very easily stops where u want after extending it, it’s lightweight but nothing imunmanageable. I hope it holds up for along time because I try my best to take good care of my things and only buy things that will last me along time. I doubt the plastic sprayer holds up for too long it seems very cheaply made so I replaced it anyways with a brass one that I’ve had forever. If this hose reel lasts me along time without problems I plan on buying the pressure washer I love how it mounts on the wall and all the hoses are neatly organized. It would be so nice to be able to just pull out the pressure washer hose and have everything ready to go whenever I wanted to quickly pressure wash sonething

Works well out of the box. Easy install if you are mildly handy. Had this unit for 3 years now and the base that screws to the house has cracked cause it’s made from plastic that clearly doesn’t handle being outside in Florida well. Hopefully I can get a replacement for it.

Not all products are perfect. You sometimes get a defective product and this is where customer service play a big role in your review. Well, I got a bad product that was leaking and not retracting. I wanted to return it but their customer service just sent me a new one without having to worry about packaging and returning the old one. 5 stars for sure to the customer service team and the new one I received works perfectly alright.