NexxSmart Alarm Wi-Fi Controller NXAL-100 - Remotely Control Existing Alarm Security System with Nexx App, Compatible with Alexa, Google Assistant, Siri, SmartThings, No Monitoring Service Required

I previously used the Safe by Hub6 device. When they went out of business, I came across this device while searching for a replacement. Installation was easy enough, just connect a couple wires into the alarm panel and go through a couple steps to register in the app. For about the first day it seemed to be working pretty well...then the trouble started.It goes offline constantly even though the app reports that it has 'Good' wifi signal strength. The first time it happened, it went down for most of a day. I tried restarting several times and it would never connect. In dealing with the support team they told me that it was not due to signal strength but rather an AWS outage. Ok, fine...I can understand that. However, it continues to happen. Usually every day or every other day, it'll just randomly go offline for several hours. Because the app says it has good signal strength and because of the previous reason stated by support, I believe this is being caused by something on their end. For a security related product to have so many sporadic outages is not acceptable to me.In addition...it just works kind of weird and has some stuff that I don't think they though out very well. For example...I can't arm my system in "away" mode if I do so remotely from the app (this was confirmed to me by support). If I arm from the app, and don't open a door, it automatically switches to "stay" mode. So if I'm not at home and turn the alarm system on, it is always going to switch to stay mode. According to their support, this is a function of my DSC system...but Hub6 could do it just fine, so why can't the Nexx? Also, if I arm the system using the keypad it works fine...so why doesn't the Nexx just send the same code as the keypad? And another weird quirk...if I arm the system in "stay" mode from the app but the system detects motion (ie...yeah, we have people in the house moving around, that's why I'm using stay mode) it'll tell me that I have to bypass the open zones in order to arm the system. Uh...yeah...that's what stay mode is...it disregards the interior motion sensors and arms just the doors & windows. There shouldn't be any bypass necessary. Again...Hub6 didn't have an issue with this so why does Nexx?Lastly...the notifications. Sometimes they come right away, sometimes they take up to an hour, and sometimes you don't get them at all. Sometimes your system comes back online after taking a little break and you get 16 "back online" notifications over a 5 minute time span.I really wanted to like this system. When I emailed them, support was fairly quick in responding and I like that they are a US based company. However, as all the issues piled up I just realized that I was not going to be able to have any trust in a product as unreliable as this one.

For 15 years I've been paying between $30-40 a month to ADT for security alarm. That's totaling $5400-$7200 over 15 years and not counting year after year wasting time negotiating new prices because the contract would be up and they would jack up the price for service that over that 15 year span, I only used once, max twice. I never had any incident at our house. I understand that you're paying for sense of security when no one is home or at night when you're sleeping if something does happen. But from my experience it was money wasted.With indoor and outdoor cameras becoming more affordable plus video quality feed superb and notifications, I can monitor my home through my phone. I have several cameras installed inside and outside my house. Heck, if you have Alexa, she has an option of Guarding Home which when you activate, she listens for window breaking or unusual sounds and sends notifications to your chosen phones or devices. And it's free!I have this option with Alexa and now adding this Nexx Smart Alarm to my existing ADT system(Safewatch Pro 3000), I can just monitor everything on my own. I've installed it and have used for about a month now and it is great. I just followed the instructions and wired to the ADT existing mainboard in my closet and had it connected to my wifi with ease. I had a little problem with the codes but technical support was great and instructed me step by step what I did wrong and what I needed to do to get it working. It's been flawless ever since. The app takes a few tries getting use too but it's just like any new product but not complicated at all. The app is more friendly than difficult from my experience. You can share with multiple users, turn whatever zones off or on, set notifications, it works with Alexa, Google Assist., Siri, SmartThings, etc... You don't have too but there is a subscription for $3 a month which is dirt cheap and it allows for more users and more different options to be enabled. Like I said it's cheap $36 a year and it's worth it. There's a 1maybe 2 second delay in notifications unless you have bad connection. That's on par with the Alexa notifications so it's pretty fast.I'm glad I found this and gave it a chance. It's not expensive considering how much money I will save in the long run by self monitoring and securing my house.I highly recommend this product if you want to save money, and don't have a problem calling the authorities yourself, then you need to give this a try if you have an existing compatible alarm system. I will be back with an update hopefully with a video when I have time.

Great concept but poorly executed. We wanted this to work so bad that we went back and forth with their support (sometimes waiting 3 weeks for a response) but no luck. The system will only notify us on arm or disarm never when the alarm is actually triggered. We tried a replacing the nexx unit with a new one, We tried replacing the alarm panel with a new one, multiple firmware updates and still no luck of the course of 5 months.Additionally the nexx unit had to be rebooted often as it would lock up. I wouldn’t recommend this item at all.

There are really 3 important components to this item: the hardware, the firmware and the partner software application. Firstly the hardware is of very poor quality. Secondly the firmware is fatally flawed as it does not allow connection with my 2.4 GHz wifi (router is 2 feet away). Thirdly the application software is used to program the device. It fails to connect, then connects, but does not allow the install procedure to progress at various points of stoppage. That is to say, there is not just one flaw but many -- that's why it has a 2 star rating on the iOS app store perhaps? Finally the app is collecting data it does not need. Wants my zip code -- why? Reluctant to give this as you give your alarm's arm code to the app along with your wifi username and password. App also wants you to allow GEOLOCATION so it pinpoints your address! Never disclose this -- if the app was hacked, they would know the arm / disarm code of your alarm. And is this just some sort of data skimming scheme? Beware. Firmware is made in China. Caveat emptor. Protect your privacy -- don't buy this.

Some glitches. Excellent support team. Overall recommend getting it. Quick easy install. Some functions still need to be worked on. Overtime it will become better in my opinion.

Nothing about this device works. I was not able to ever get this device to work even with the help of this company's support. After hours of effort, configuration succeded but the device never worked properly. Actually never worked at all! Completely useless. I suspect this things purpose is only to harvest data as it wants your location and alarm codes. I was a Hub6 Safe user which worked perfectly (until the companty went out of business) and never required such information.

Since Safehub 6 has vanish from the face on this earth, I have been looking for a replacement. When I found Nexx Alarm, I thought I had found a suitable substitute but my happiness was short lived. This device seems to have been rush to the market without proper testing. The app works for turning on or off the system but envisalink does it better safer( without having to give them the access code) and cheaper. Regarding the compatibility with Google, alexa, ifttt, it simply do not work and l have tried. It worked one or twice but keep giving me error message on ifttt history. Plus the triggering option on ifttt are too limited to make this device home automation friendly. If they fixe all their bugs and add some more triggering option, I may consider buying again. Meanwhile I am looking on the market for another solution

The good. Received the device, had no issues with installation or performing the initial configuration. That's where the good ended...... From there, I was unable to subscribe to the pro plan to enable all functions as I was unable to do so within the Android app. So, contact support.... Took a couple of days but they reply asking me to go to a website and subscribe there, only that doesn't seem to work from a mobile browser. Decided to try from a computer only to receive alerts that the security certificate on the site is not configured correctly - for a website that is supposedly used to collect credit card information no less. Replied to the customer support email stating that I wasn't interested in doing business with a company that isn't capable of setting up their payment system properly. No apology for the poor service / support, simply a response with directions on how to return it to them for a refund once they receive it. Odd request since I didn't buy it directly from NexxHome, but from Amazon. Needless to say, I HIGHLY recommend looking elsewhere! Feels as though these guys may fold and disappear into thin air like the HUB6 crew.