CATCHFACE Keyless Entry Electronic Smart Door Lock Smart Gateway/Smart Bridge,Bluetooth Lock Wi-Fi Gateway/Wi-Fi Hub for TT Lock APP Smart Bluetooth Lock to Reach for Remote Control(G2)

I bought another brand Secustone and the locks didn’t work and I spent hours trying to figure them out before I returned them for this model. It was $25 more but we’ll worth the money.

Works awesome!

I had to always carry the extra key with me

Search for Catchface locks and a hardware support page before buying this product. If you don’t find it, avoid this lock. It installs easily and works great out of the box, but there is no company to contact when it stops working reliably. I’ve learned the hard way that reliable after-purchase support is crucial for these types of locks. After less than a year of minimal use — only 5-10 days a month — this lock stopped unlocking reliably. The fingerprint would be accepted, but the handle wouldn’t turn (catch on) the opening mechanism. It would open after 3-7 times times, but there was no rhyme or reason. Using the app, which improved significantly during the year that I’ve used it, I submitted a request for support. Unfortunately, the app developer referred me to the manufacturer of the hardware, as the app is not developed by the manufacturer. It’s really unfortunate, because the fingerprint sensor and app are great; however, these types of locks have “clutches” that the fingerprint sensor engages to make the lock unlock, and they seem to be the lowest-quality part in the product. This is the second lock that has had the same problem; this lock replaced an Ultraloq UL1, which exhibited the same behavior, and it’s fingerprint sensor was horrible. At the time, Ultraloq had technical support, which is better than Catchface. I wonder if this manufacturer knows it’s Catchface-branded products are unreliable, hoping that customers replace defective Catchface locks with other brands made by the same company. Churning customers is not ethical, but it would not be the first time it’s happened, and selling on Amazon makes it incredibly easy (and likely very profitable).

Item arrived scratched up with no installation instructions, missing hardware, clearly a used item with zero quality control.