New, Improved Power PET Automatic WiFi Dog Door by High Tech Pet, Operated by Ultrasonic Pet Collar, App Controlled, Air Tight with Secure Auto Dead Bolt Lock and 24-7 Entry & Exit Timers - Large

My previous review was excellent. As soon as I submitted it, my door stopped working. I called customer service and they were no help. They just keep repeating the same instructions, over and over. I asked to speak to a manager, and was told they didn’t have any. I asked to speak to the owner, and they refused. I asked if they would refund my purchase, and guess what, they didn’t know.

So far it works great! I dont really use the app that much so I can't really comment on that. I have 6 dogs so I don't care to get notifications for every single time they use it. The only issue I have been running into is that I would prefer if I could shorten the time it opens. I have an outside dog that keeps tagging along with the other dogs when they come in. And my other dogs like to stand in front of it and keep in open which is annoying. My biggest crique is the installation instructions are TERRIBLE. I was able to figure it out and used Google for help. But overall it works good and I'm satisfied with the purchase. Expensive but I think it's worth it so far. Just PLEASE change the instructions! After doing a LOT of research I was nervous to get an automatic one cause it seemed like all of them had very mixed reviews. I am very pleased with my choice so far.

Pros: Ability to have secure entry for a larger dog if it works appropriately. My cat loves that he doesn't have to touch the door for it to open. Cons: The door is not dependable. Decides not to open, or opens by itself at least daily. I would not trust it to let my pets in while I am away. I have frequently noted one waiting inside or out and the door not reacting. The rechargable collar is unsafe. The test button is easily pushed by the dog. (Which then results in your dog being shocked if you are using the prongs- which the collar is designed to be used with 100% of the time.) Why it is even necessary to have a test button on the actual collar is unclear. No charge indicator on collars or door itself which is another reason I would never trust it to let my dogs in and out while I am not there. Separate battery sold for door no longer holds a charge at all, after 6 months (if not plugged in unit will not work) Charging for rechargable collars is absolutely a pain in the ass if you don't use the prongs on your dog already. Get with the program. They should all be micro USB. This proprietary charger garbage is fire companies who only care about getting as much money as possible from their customers. The app for the wifi door is not for certain kinds of Internet, though that is not made clear anywhere. I only found out as an alert after I downloaded the app, made a profile to log in, and went to log in. What a complete waste!! Buttons are too easy to accidently push- example, turning off the door, accidently putting it on timer, turning off one of the sensors. Door is broken after 8 months of normal use. Door needs main circuit board replaced. After paying over $1000 for the door and collars, and then cutting a hole in my house, I expect the door to work longer than 8 months. Do not buy, do not support this company's design. I will be retrofitting a regular dog door in the hole that I've cut for this door rather than replacing parts. I only continued to use it as long as I did because I spent so much money on it. Overall, I was excited about the door until it locked my dogs out while it was hot. Luckily I was only gone a short time, but it could have been life threatening had I been at work. I was much more careful with it afterwards, and only avoided issues because I am diligent about when and how I let my dogs use it. The design is not well thought out. The things above could be resolved if the company cared about making a good product. Don't waste your money. The collar design is awful

The good, Here is the deal, overall this product has been great and is the main reason why i’m able to have a dog. I work 24hr shifts and without this product my dog would not be able to go outside and relieve himself. this invention is a game changer. The Bad It’s Sunday 6pm just finished door install and adoption day for my baby boy Domino. Foster family was excited as was I and tomorrow was domino trial 24hr test run of enclosure and door. I finished all the house renovation just in time. door is working and i’m stoked. Domino learned how to use it at lightning speed. Then the worst and unexpected happened. All the lights went away, needless to say no power. i’m frustrated, pissed and freaking out. 7pm then 8pm and i can’t fix it. As you can see the from the photos it’s a AC power plug issue. it shorted out in under an hour. I called the company, they were closed. tried every adapter i had that was close to the correct voltage and MAH. yes i know that is sketch but i was panicked. This is something the manufacturer has a track record of having problems with. per reviews i’m not the only one. check their actual website and see what i’m talking about. As you can imagine it’s a very specific voltage and amperage that no one else uses, who misses radio shack. Well me in that very moment. all hope was lost I had to come up with care for 24hrs atleast for one day. The great This is where things take an amazing turn. Cassie from factory direct seller on amazon responded on Sunday from 7pm on into 9pm eastern time to help me resolve the issue. People, I say again she responded on SUNDAY when the company themselves would not answer because they are CLOSED. I told her my story and she apologized and offered to overnight me a replacement and include the battery backup kit. There customer service is amazing as far as i’m concerned. i’m no longer concerned with quality of components. overall i think it’s well built and let’s be real, no one or thing is perfect. what matter is how problems are resolved. Other companies should take notes on what Cassie did. She turned lemons into lemonade. The review get it, great product. They need to work on power supply and there app could use some work.