Canary Flex Outdoor Indoor Home Security Camera | Weatherproof, Wire-free or Plugged in, 2-Way Talk, Motion Alerts, Works with Alexa, Google Assistant, Baby Monitor, WiFi IP

I bought two of these after having bought an indoor Canary View that worked fine, because I wanted coverage of my driveway and back garden. Small but robust devices that were reasonably easy to set up and install, I was initially quite happy with them. Then the trouble started…..the battery life is utterly terrible. No matter what you do. You can operate these wired to power but the point of having wireless cameras is so you can put them where you need them to be - not just within 3 metres of a power outlet. Mine are deployed where they need to be, both are within about 4-5 metres of my router and are set up for minimal detections to maximise battery life (I am often away during the week for work). These cameras take over 12 hours to charge - you’d assume battery life (especially on the settings I’ve used to minimise detections and prolong battery life) would be in the order of weeks. Yet both of my cameras last less than 24 hours. One of them requires completely removing from the app and re-installing every time the battery runs down, as a new camera. I have no idea why. I have had weeks of interaction with Canary Customer Support, tens of emails with multiple suggestions from them - which basically amount to making sure I’ve plugged the charging cable in properly and not much more. I actually suspect the support emails are being received and replied to by a Bot of some kind because they are largely nonsensical, repetitive, don’t track the thread of the conversation and do not help at all. I’ve done everything that canary support has asked me to do - including forcing the cameras onto the 2.4Ghz SSID of my router which they said would fix things, (I knew it wouldn’t but did it anyway) but that actually made things even worse. I am now going round in circles with their support emails and have had enough - I will be returning these cameras for a refund as they are simply not fit for purpose at all. It’s a shame because for the brief amount of time that they are up and running, their ability to detect motion and narrow it to people is great and the IR night vision mode is not bad at all