Jackery Solar Generator 5000 Plus with Protective Cover, 5040Wh LiFePO4 Battery Power Station, 120V/240V 7200W AC Output, Expandable to 60kWh, Essential Home Backup for Emergency, Power Outages

Incredible customer service that was not needed for their Incredible Jackery Explorer 5000 plus unit. It was a delivery issue that managed to smash a wheel on the very well packaged & heavy padding especially around the wheel (the wheel that was crushed). The unit surprisingly (considering what must have been a very harsh mishandling by the delivery company) still worked great. However, I was concerned the harsh impact could have future effects internally (despite working perfectly). Jackery completely understood my concerns, and offered to immediately send me a replacement wheel, then because of everyones busy Christmas Holidays activities, allowed me to wait for the unit exchanges until after the holidays. In addition, I had several questions and responses with Team Jackery (customer service), and our many correspondences were all answered each time the very next day (all emailed). The unit is great! Customer service is great! I will exchange the still working unit in January (for piece of mind from the very hard drop), and will build my full home backup systems with confidence and with all of Jackery's products.

After a year of running the unit during peak $$ time and using the smart switch and solar we have reduced our electric bill at home and can take this on camping trips. we love the system